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Can't Login, plese help.

posted Wed, Feb 03 2010 12:44PM
by Webb
Level 2: Participant
 Joined: Feb 02 2010
Points: 470  |  Posts: 5

Hello,

Yesterday I created adCenter account, I used "Sign up with LiveID" option and used my hotmail.com email id to sign up.

I set up ads, entered my billing details and successfully browsed through my account to see the details and everything else.

Now I can't login.

When I sign in with my live ID, on the next step I just see a blank page.

screenshot:

 

What Can I do about it??

p.s. i tried different browsers/computer etc. browser is not a problem.

So far I have only used to setup one ad for one of my websites that is completely legit and I used my own credit card so I don't think that account is terminated - and I haven't received any e-mail from Microsoft.

Filed under: , ,

Not Answered This post has 0 verified answers | 3 Replies | 3 Followers

    posted Wed, Feb 03 2010 02:35PM
    by AdCenter.Rep2
    Level 5: Champion
     Joined: Nov 20 2009
    Points: 14,270  |  Posts: 195

    Hello Webb,

    I can see that you are having issue with logging in to adCenter. If you are using the correct page to sign in:

    https://login.live.com/login.srf?wa=wsignin1.0&rpsnv=11&ct=1265236428&rver=6.0.5276.0&wp=MBI_SSL&wreply=https:%2F%2Fadcenter.microsoft.com%2FDefault.aspx%3Fsignout%3Dtrue&lc=1033&id=264263

    It should allow you to log in.

    If not, try these steps:

    1. Clear your Cache and Cookies
    2. Disable your Google Tool Bar
    3. Restart the Computer.

    If it is still doing this. Please Contact Support.

     

    Thank you,
    Microsoft Advertising Support

    posted Thu, Feb 18 2010 04:55AM
    by replay
    Level 1: Member
     Joined: Feb 18 2010
    Points: 105  |  Posts: 1

    I've got the _exact_ same problem as Webb and tried clearing cache and cookies on both my computers. None of the computers has Google Tool Bar installed. I need access to my account to track my campaigns. When will this get fixed?

    posted Thu, Feb 18 2010 05:55AM
    by AdCenter.Rep2
    Level 5: Champion
     Joined: Nov 20 2009
    Points: 14,270  |  Posts: 195

    Hello replay,

    My Suggestion would be to contact support so they investigate this issue further. Also, if you could have a screenshot ready of what happens that would be helpful as well.

    United States:
    Telephone:  (800) 518-5689 6:00am-18:00pm PST
    Easy Assist Remote Desktop Assistance:  (866) 783-1045
    Email: https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts

    United Kingdom:
    Telephone:  0800 633 5915 08:00 – 18:00
    Email: https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts

    Canada Support:
    Telephone: (800) 985-4671 6:00am-18:00pm PST
    Email: https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts

    Singapore Support:
    Telephone: (800) 518-5689 9:00 am – 11:00 am SST
    Email: https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts

    Thank you,
    Microsoft Advertising Support

     

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