Hello SarahC
Please try the Following.
1. Uninstall the adCenter desktop.
2. Uninstall the SQL Server
3. Delete localstore:
Here are the correct steps to reinstall the Desktop tool:
- Close the adCenter desktop Tool
- Open the "RUN" bar from the Start Menu. If you do not have the "Run" option on their menu, there is a 'hot-key' command they can use (WINKEY+R).
- In the "Run" bar, type in one of these 2 strings depending your operating system:
Windows Vista: c:\Users\%username%\AppData\Local\Apps\
Windows XP: C:\Documents and Settings\%username%\Local Settings\Apps\
- Once the directory loads, rename the "2.0" folder.
example: 2.0____old
Reload the Desktop Tool. When the you launch the desktop tool, this
will rebuild all of thelocal files and you will also have to download
your entire account, this is similar to reformatting.
There is also the Localstores files that you can also remove, here is the locations for XP and Vista:
- Windows XP: C:\Documents and Settings\%username%\Local Settings\Application Data\Microsoft
Windows Vista: C:\Users\%username%\AppData\Local\Microsoft\MAF
- Once the directory loads, rename the "Localstore" folder.
example: Localstore____old"
Final Step: Re install the adCenter Desktop. By doing this it will re-install everything.
If you are still not able to connect to the server:
Depending on what OS and your permissions (must be admin)
Start > Run > cmd > Press Enter
Type: net start MSSQL$ADCENTERDESKTOP
Press Enter
Hope this helps, If you would like a quicker response please contact support