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adCenter Desktop is unable to connect to or communicate with the server.

posted Fri, Jan 15 2010 10:04PM

by jerrysteel

Joined: Jan 15 2010

Points: 575 | Posts: 6

Hi,

I have a campaign which has a very big keyword list: 56000 keywords.

When I make changes to the keywords, any kind of changes, and try to upload the changes using adCenter, I always get this message:

"adCenter Desktop is unable to connect to or communicate with the server. Please try again later. (Code: 1002)"

I noticed that the portion of the keyword that are not uploaded is the difference between my keyword list size (56000) minus 39999, exactly as if the keyword limit was 39999.

For example: I lower the bids on all my 56000 thousands keywords, only 39999 of them will be uploaded, leaving 16001 keywords that I can't upload.

This seems like a big issue.

Have you heard of it before?

Thanks,

Jerry.

This post has 3 Replies | 2 Followers

posted Sat, Jan 16 2010 10:50PM

by jerrysteel

Joined: Jan 15 2010

Points: 575 | Posts: 6

In fact, after manually deleting keywords from the web interface until I get less than 40,000 remaining keywords it still doesn't work. I always get the same error message.

Now I reinstalled and I cannot login anymore.

The error message is: invalid username or password.

I can login perfectly on the web interface.

What's going on?

Thanks,

Jerry.

posted Mon, Jan 18 2010 07:09AM

by AdCenter.Rep2

Joined: Nov 20 2009

Points: 14,215 | Posts: 195

Hello Jerry Steel

Please try the Following.

1. Uninstall the adCenter desktop.
2. Uninstall the SQL Server
3. Delete localstore:

Here are the correct steps to reinstall the Desktop tool:

Close the adCenter desktop Tool
Open the "RUN" bar from the Start Menu. If you do not have the "Run" option on their menu, there is a 'hot-key' command they can use (WINKEY+R).
In the "Run" bar, type in one of these 2 strings depending your operating system:
Windows Vista: c:\Users\%username%\AppData\Local\Apps\
Windows XP: C:\Documents and Settings\%username%\Local Settings\Apps\
Once the directory loads, rename the "2.0" folder.
example: 2.0____old

Reload the Desktop Tool. When the you launch the desktop tool, this will rebuild all of thelocal files and you will also have to download your entire account, this is similar to reformatting.

There is also the Localstores files that you can also remove, here is the locations for XP and Vista:

Windows XP: C:\Documents and Settings\%username%\Local Settings\Application Data\Microsoft
Windows Vista: C:\Users\%username%\AppData\Local\Microsoft\MAF
Once the directory loads, rename the "Localstore" folder.
example: Localstore____old"

Final Step: Re install the adCenter Desktop. By doing this it will re-install everything.

This will address the first Issue of you not being able to log in to the adCenter Desktop Tool.

MS adCenter Support

posted Mon, Jan 18 2010 07:19AM

by AdCenter.Rep2

Joined: Nov 20 2009

Points: 14,215 | Posts: 195

Hello jerrysteel,

If you are experiencing this issue my suggestion would to be contact support. I am unable to replicate this issue:

United States:
Telephone: (800) 518-5689 6:00am-18:00pm PST
Easy Assist Remote Desktop Assistance: (866) 783-1045
Email: https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts

United Kingdom:
Telephone: 0800 633 5915 08:00 – 18:00
Email: https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts

Canada Support:
Telephone: (800) 985-4671 6:00am-18:00pm PST
Email: https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts

Singapore Support:
Telephone: (800) 518-5689 9:00 am – 11:00 am SST
Email: https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts

Thank you,
MS adCenter Support

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