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ADCENETR DESKTOP not running

posted Wed, Jan 13 2010 12:07AM
by dsdsfd
Level 2: Participant
Joined: Jan 13 2010
Points: 210  |  Posts: 2

I get a msg after I install adcenter desktop and try and run it " SQL express service is not running. Please try after some time." this keeps hapeening time and again. Help me with this.

 

Thanks.

Answered (Not Verified) This post has 0 verified answers | 3 Replies | 2 Followers

    posted Wed, Jan 13 2010 06:47AM
    Level 5: Champion
    Joined: Nov 20 2009
    Points: 14,090  |  Posts: 193
    Suggested by Chris Norred - MSFT

    Hello dsdsfd,

    I understand you are having issues with your adCenter Desktop. To get you the best answer possible i will need your assistance by answering a couple questions.

    1. Is the first time you are installing the adCenter Desktop?
    2. Have it ever worked for you?
    3. Have you tried to uninstall adCenter Desktop?
    4. Have you Uninstalled the SQL Server in Control Panel > Add and Remove Programs?

    Please try the Following.

    1. Uninstall the adCenter desktop.
    2. Uninstall the SQL Server
    3. Delete localstore:

    Here are the correct steps to reinstall the Desktop tool:

    1. Close the adCenter desktop Tool
    2. Open the "RUN" bar from the Start Menu. If you do not have the "Run" option on their menu, there is a 'hot-key' command they can use (WINKEY+R).
    3. In the "Run" bar, type in one of these 2 strings depending your operating system:
      Windows Vista: c:\Users\%username%\AppData\Local\Apps\
      Windows XP: C:\Documents and Settings\%username%\Local Settings\Apps\
    4. Once the directory loads, rename the "2.0" folder.
      example: 2.0____old

    Reload the Desktop Tool. When the you launch the desktop tool, this will rebuild all of thelocal files and you will also have to download your entire account, this is similar to reformatting.

    There is also the Localstores files that you can also remove, here is the locations for XP and Vista:

    1. Windows XP: C:\Documents and Settings\%username%\Local Settings\Application Data\Microsoft
      Windows Vista: C:\Users\%username%\AppData\Local\Microsoft\MAF
    2. Once the directory loads, rename the "Localstore" folder.
      example: Localstore____old"

     

    Final Step: Re install the adCenter Desktop. By doing this it will re-install everything.

    Hope this helps

     

    MS adCenter Support

    posted Mon, Jan 18 2010 02:06AM
    by dsdsfd
    Level 2: Participant
    Joined: Jan 13 2010
    Points: 210  |  Posts: 2

    I have reinstalled it time and again but this does not seem to be working. Also reinstalled time and again

    posted Mon, Jan 18 2010 07:06AM
    Level 5: Champion
    Joined: Nov 20 2009
    Points: 14,090  |  Posts: 193

    Hello dsdsfd,

    If you are still experiencing difficulties, my suggestion would be to Contact Support so we can investigate further. 

    United States:
    Telephone:  (800) 518-5689 6:00am-18:00pm PST
    Easy Assist Remote Desktop Assistance:  (866) 783-1045
    Email: https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts

    United Kingdom:
    Telephone:  0800 633 5915 08:00 – 18:00
    Email: https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts

    Canada Support:
    Telephone: (800) 985-4671 6:00am-18:00pm PST
    Email: https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts

    Singapore Support:
    Telephone: (800) 518-5689 9:00 am – 11:00 am SST
    Email: https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts

    Thank you,
    MS adCenter Support

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