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Microsoft.adCenter.Desktop has stopped working

posted Thu, Jan 07 2010 05:13AM
by Honda750
Level 3: Contributor
 Joined: Aug 29 2009
Points: 1,605  |  Posts: 20

I installed adCenter desktop around Dec 27 and it worked for a few days until about Jan 2, when I started getting this message when I try to launch it: 

"Microsoft.adCenter.Desktop has stopped working

Windows is checking for a solution to the problem."

 
..and after a few seconds it changes to: "A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available." (and then I press: Close Program)
 
One thing I noticed is that the problem started on the same day I downloaded and installed the adCenter Intelligence Excel plugin... might that have anything to do with it?  (the plugin works fine)
 
I also uninstalled both adCenter and the accompanying SQL Server and reinstalled, but I get the same error message.  I also tried uninstalling the Excel plugin, no difference.
 
I've called the Help number usually given here, provided a screenshot of the error messages, but all I got back was a list of the computer minimum requirements which mine meets. (I'm using Vista SP2  32bit) Replied again, but haven't heard back since.
 
 
Has anyone else had this problem?  Any suggestions?

Not Answered This post has 0 verified answers | 5 Replies | 2 Followers

    posted Thu, Jan 07 2010 06:01AM
    by AdCenter.Rep2
    Level 5: Champion
     Joined: Nov 20 2009
    Points: 13,525  |  Posts: 186

    Hello Honda750,

     

    Please Try the Following. Uninstall the Desktop, Then Delete the localstore after that uninstall the SQL Server in the ad and remove section in the Control Panel.

    Then Log in to your adCenter account and download the adCenter Desktop in the Tools Section.

    Here are the correct steps to reinstall the Desktop tool:

    1. Close the adCenter desktop Tool
    2. Open the "RUN" bar from the Start Menu. If you do not have the "Run" option on their menu, there is a 'hot-key' command they can use (WINKEY+R).
    3. In the "Run" bar, type in one of these 2 strings depending your operating system:
      Windows Vista: c:\Users\%username%\AppData\Local\Apps\
      Windows XP: C:\Documents and Settings\%username%\Local Settings\Apps\
    4. Once the directory loads, rename the "2.0" folder.
      example: 2.0____old

    Reload the Desktop Tool. When the you launch the desktop tool, this will rebuild all of thelocal files and you will also have to download your entire account, this is similar to reformatting.

    There is also the Localstores files that you can also remove, here is the locations for XP and Vista:

    1. Windows XP: C:\Documents and Settings\%username%\Local Settings\Application Data\Microsoft
      Windows Vista: C:\Users\%username%\AppData\Local\Microsoft\MAF
    2. Once the directory loads, rename the "Localstore" folder.
      example: Localstore____old"

    Hope this helps, it has helped other users with similar issues.

    Thank you,

    posted Thu, Jan 07 2010 04:05PM
    by Honda750
    Level 3: Contributor
     Joined: Aug 29 2009
    Points: 1,605  |  Posts: 20

    Ok thanks, here's the exact sequence of what I did:

    1. Control panel: uninstall AC desktop
    2. Control panel: uninstall SQL server
    3. Run: rename 2.0 folder > 2.0_old
    4. Run: rename Localstore > Localstore_old

    5. Rebooted for extra measure

    When I logged into my AC account, the desktop tool is not available under the "Tools" tab there... so I downloaded and installed it from the usual page.

    It installed and booted up fine, but when I get the popup to try to "Sign Into Adcenter Desktop" for the first time, my username is prepopped, but it's now telling me my password (the same AC password I just used) is invalid.  What's up?

    posted Thu, Jan 07 2010 05:33PM
    by pjharwil
    Level 1: Member
     Joined: Jan 08 2010
    Points: 105  |  Posts: 1

    i have exactly the same problem, cannot  login to ad center desktop, though it worked fine until i reinstalled. I am using xp. i can  for sure login to adcenter online,my collegues, using same account have no problem loging in  to desktop. the solution suggested in this thread doesn't work. do you have any other suggestions?

    Thanx

    posted Fri, Jan 08 2010 03:30AM
    by kim pham
    Level 3: Contributor
     Joined: Jun 12 2008
    Points: 1,355  |  Posts: 15

    Ditto - same problem here as well, for a while now.

     

    Having spoken to someone at MSN Adcenter - they have said its a known problem and they are looking into it.

     

    Must be quite a complex issue though, because it's taking some time for them to come up with a fix.

    WWW.SITELYNX.COM
    posted Fri, Jan 08 2010 06:04AM
    by AdCenter.Rep2
    Level 5: Champion
     Joined: Nov 20 2009
    Points: 13,525  |  Posts: 186

    Hello Honda750,

    I would recommend you calling into support so then can report this to the development team.

     

    United States:
    Telephone:  (800) 518-5689 6:00am-18:00pm PST
    Easy Assist Remote Desktop Assistance:  (866) 783-1045
    Email: https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts

    United Kingdom:
    Telephone:  0800 633 5915 08:00 – 18:00
    Email: https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts

    Canada Support:
    Telephone: (800) 985-4671 6:00am-18:00pm PST
    Email: https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts

    Singapore Support:
    Telephone: (800) 518-5689 9:00 am – 11:00 am SST
    Email: https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts

    Thank you,
    MS adCenter Support

     

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