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Spending stats not available

posted Mon, Jan 04 2010 02:57AM
by dlocks
Level 3: Contributor
 Joined: Sep 11 2008
Points: 3,705  |  Posts: 43

Since yesterday (January 3th) the spend stats shows 0.00 for all campaigns while I have about 900 clicks.

When I check the stats for January the 2th I get 0.00 spend as a result (about 900 clicks).

When I check the stats for January the 3th I also get 0.00 spend as a result. (about 1500 clicks).

When I check the stats for January the 1th then the spend stats are correct.

I cleared my cache but that did not solve the problem. Never had this problem before.

I'm using IE8 and Vista.

I like free advertising but this must be an error. :)

 

Answered (Not Verified) This post has 0 verified answers | 11 Replies | 3 Followers

    posted Mon, Jan 04 2010 07:02AM
    by AdCenter.Rep2
    Level 5: Champion
     Joined: Nov 20 2009
    Points: 23,800  |  Posts: 326

    Hello dlocks,

    Please Contact Support to look into this issue for you. Without details of your account i am unable to verify if this is occuring or not.

    nited States:
    Telephone:  (800) 518-5689 6:00am-18:00pm PST
    Easy Assist Remote Desktop Assistance:  (866) 783-1045
    Email: https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts

    United Kingdom:
    Telephone:  0800 633 5915 08:00 – 18:00
    Email: https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts

    Canada Support:
    Telephone: (800) 985-4671 6:00am-18:00pm PST
    Email: https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts

    Singapore Support:
    Telephone: (800) 518-5689 9:00 am – 11:00 am SST
    Email: https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts

    Thank you,
    MS adCenter Support

     

    posted Mon, Jan 04 2010 07:18AM
    by ChrisM78
    Level 2: Participant
     Joined: Nov 13 2009
    Points: 840  |  Posts: 8

    This is happening to us too - i've seen reports on forums elsewhere too.

    Is it bad practice to post a username here?

    Thanks

    Chris

    posted Mon, Jan 04 2010 07:32AM
    by Chris Norred - MSFT
    Level 5: Champion
     Joined: Mar 06 2008
    Points: 41,580  |  Posts: 533
    Suggested by ChrisM78

    Hi ChrisM

    It may not be a good idea to publish your user name/account name in the forums. This is a public site.

    The issue with stats not showing is affecting other customers and is a known issue. Our engineering team is working on the issue as a high priority today. I'll post back here when we have a status update. -

    -

    Chris

    Chris Norred, online community program manager for Microsoft adCenter, API and publisher programs.

    posted Mon, Jan 04 2010 07:33AM
    by AdCenter.Rep2
    Level 5: Champion
     Joined: Nov 20 2009
    Points: 23,800  |  Posts: 326
    Suggested by AdCenter.Rep2

    Hello ChrisM78,

    I am looking into the issue.

    It appears that it is a know issue. Our Development Team is looking into why this is occuring.

    This issue does not prevent ad Delivery.

     

    Thank you,

    MS adCenter Support

    posted Mon, Jan 04 2010 07:44AM
    by ChrisM78
    Level 2: Participant
     Joined: Nov 13 2009
    Points: 840  |  Posts: 8

    Thanks both, I've also logged this with support.

    Chris

    posted Tue, Jan 05 2010 07:55AM
    by Carolyn Miller - MSFT
    Level 5: Champion
     Joined: Mar 06 2008
    Points: 29,280  |  Posts: 183

    Hi everyone,

    This issue is now resolved. Thank you for your patience, and we're sorry for any inconvenience this may have caused.

    Thanks!

    Carolyn

    Carolyn Miller

    adCenter Community Team PM

    posted Tue, Jan 05 2010 01:59PM
    by dlocks
    Level 3: Contributor
     Joined: Sep 11 2008
    Points: 3,705  |  Posts: 43

    I still get 0.00 for 2 and 3 January. I cleared the cache. Other days are working fine.

    posted Thu, Jan 07 2010 03:15PM
    by dlocks
    Level 3: Contributor
     Joined: Sep 11 2008
    Points: 3,705  |  Posts: 43

    Any news on this issue?

    posted Fri, Jan 08 2010 05:57AM
    by AdCenter.Rep2
    Level 5: Champion
     Joined: Nov 20 2009
    Points: 23,800  |  Posts: 326

    Hello dlocks,

    The issue has been resolved for the performance grid. I am unable to replicate the issue.
    Have you tried running Keyword Performance for those 2 days?

     

    Thank you.
    MS adCenter Support

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