Hello Kim Pham,

A couple things that i would need to know are:

1. What is your Username?
2. Do you have mulitple accounts?
3. Are you able to Login into the adCenter User Interface via web browser?
4. Have you tried resetting your password?

By answering these questions i will be able to give an accurate answer of what the issue my be. If you cannot reply to the post please contact support and any customer support agent will be able to assist you.

United States:

Telephone:  (800) 518-5689 6:00am-18:00pm PST seven days a week

Easy Assist Remote Desktop Assistance:  (866) 783-1045

Email: https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts

United Kingdom:

Telephone:  0800 633 5915 08:00 – 18:00 (UK) Monday – Sunday

Email: https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts

Canada Support:

Telephone: (800) 985-4671 6:00am-18:00pm PST seven days a week

Email: https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts

Singapore Support:

Telephone: (800) 518-5689 9:00 am – 11:00 am SST Monday through Friday

Email: https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts

did you by any chance do an update on adcenter desktop beta?

I faced the same problem, After the update, I was not able to login new accounts. Was able to login to only those accounts which I already logged in. I unistalled the adcenter desktop and ms sql and reinstalled them. Then it worked fine.

yes, its all up to date.

adcenterrep2 - I've sent you the details.

Giridhar - also reinstalled with no luck.

My adcenter desktop is still dead in the water guys.

Hello Kim Pham,

I did not receive the details of your account. My Suggestion would be to contact support if this is not working for you. Any Customer Support Rep will be able to assist you.

I understand that you would like to use the adCenter Desktop. So please contact support so we can resolve you issue as quick as possible.

United States:
Telephone:  (800) 518-5689 6:00am-18:00pm PST
Easy Assist Remote Desktop Assistance:  (866) 783-1045
Email: https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts

United Kingdom:
Telephone:  0800 633 5915 08:00 – 18:00
Email: https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts

Canada Support:
Telephone: (800) 985-4671 6:00am-18:00pm PST
Email: https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts

Singapore Support:
Telephone: (800) 518-5689 9:00 am – 11:00 am SST
Email: https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts

Thank you,
MS adCenter Support