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Excel 2k7 full + MAI = installed but not there anymore

posted Thu, Dec 17 2009 12:12PM
by DanielM
Level 2: Participant
 Joined: Dec 17 2009
Points: 155  |  Posts: 2

Hi,

I didn't want to bump an old thread that discussed troubleshooting tips that i've already been through: http://community.microsoftadvertising.com/forums/p/2090/6885.aspx#6885

I've had this setup and working correctly with no issues since early April of this year, so out of the blue I launch excel for normal excel like things and i get an error message for http://advertising.microsoft.com/wwdocs/.... (the path to the vsto add-in)  Basically it can't connect.  I have no MAI tab/options visible in Excel where is used to be.  Nothing available under add-in options under the circle -> excel -> options -> add-ins section.

From the support link above:
Option A: Didn't apply, so i went to B and was hopeful
Option B: It wansn't here
Option C: The program doesn't show as installed in my system (vista 64x ultimate with office ultimate 2k7 -technet member :-))

So.. I go an download the add-in again and reinstall.  the installer tells me that "The latest version of this customization is already installed" from "Http:// <url for MAI.vsto>"       <---- huh?  already installed but not technically installed.  something fishy going on here.

I looked under the add-ins folder within my profile: C:\Users\<username>\AppData\Roaming\Microsoft\AddIns and that's empty. 

How can i fix this?  Where does the setup/installer extract the relevant add-in files to?  Any ideas on how I can get functional again with MAI?

Thanks,

Daniel

Not Answered This post has 0 verified answers | 2 Replies | 1 Follower

    posted Thu, Dec 17 2009 12:40PM
    by DanielM
    Level 2: Participant
     Joined: Dec 17 2009
    Points: 155  |  Posts: 2

    Now when I run the installer I get this error:
    =================================================================

    Name:

    From: http://advertising.microsoft.com/wwdocs/user/en-us/advertise/add-in/files/Microsoft Advertising Intelligence.vsto

    Specified argument was out of the range of valid values.

    Parameter name: entryValue

    ************** Exception Text **************

    System.ArgumentOutOfRangeException: Specified argument was out of the range of valid values.

    Parameter name: entryValue

    at Microsoft.VisualStudio.Tools.Applications.Deployment.RegistryStore.Retrieve(String entryName, Object entryValue, CompareDelegate compareMethod)

    at Microsoft.VisualStudio.Tools.Applications.Deployment.MetadataStore.UpdateLastCheckedTime(String subscriptionID, DateTime newLastCheckedTime)

    at Microsoft.VisualStudio.Tools.Applications.Deployment.ClickOnceAddInDeploymentManager.InstallAddIn()

    ==================================================================

     

    posted Sun, Jan 31 2010 10:14PM
    by Richard Zhou
    Level 3: Contributor
     Joined: Jan 12 2009
    Points: 2,595  |  Posts: 36

    Hi Daniel,

    Try clear the Application cache and install again. Steps:

    1. make sure MAI is removed in Add/Remove Program
    2. backup everything under %localappdata%\Apps\2.0
    3. delete folder %localappdata%\Apps\2.0
    4. re-install

    Deleting the folder may (by very unlikely) make other software stop working and that's why you'd better back it up before delete.

    -Richard

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