I am able to login in adcenter online using the same username and password

I even uninstalled the application, then deleted the contents in c:\Documents and Settings\%username%\Local Settings\Application Data\Microsoft\MAF\Localstore and reinstalled the application. Still I am unable to login.

I have the same problem!

Have you finally been able to login?

Thanks.

Hello Jerry Steel,

Please try the Following.

1. Uninstall the adCenter desktop.
2. Uninstall the SQL Server
3. Delete localstore:

Here are the correct steps to reinstall the Desktop tool:

1. Close the adCenter desktop Tool
2. Open the "RUN" bar from the Start Menu. If you do not have the "Run" option on their menu, there is a 'hot-key' command they can use (WINKEY+R).
3. In the "Run" bar, type in one of these 2 strings depending your operating system:
   Windows Vista: c:\Users\%username%\AppData\Local\Apps\
   Windows XP: C:\Documents and Settings\%username%\Local Settings\Apps\
4. Once the directory loads, rename the "2.0" folder.
   example: 2.0____old

Reload the Desktop Tool. When the you launch the desktop tool, this will rebuild all of thelocal files and you will also have to download your entire account, this is similar to reformatting.

There is also the Localstores files that you can also remove, here is the locations for XP and Vista:

1. Windows XP: C:\Documents and Settings\%username%\Local Settings\Application Data\Microsoft
   Windows Vista: C:\Users\%username%\AppData\Local\Microsoft\MAF
2. Once the directory loads, rename the "Localstore" folder.
   example: Localstore____old"

Final Step: Re install the adCenter Desktop. By doing this it will re-install everything.

If you are unable to log in your adCenter Desktop:

Please Contact Support.

United States:
Telephone:  (800) 518-5689 6:00am-18:00pm PST
Easy Assist Remote Desktop Assistance:  (866) 783-1045
Email: https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts

United Kingdom:
Telephone:  0800 633 5915 08:00 – 18:00
Email: https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts

Canada Support:
Telephone: (800) 985-4671 6:00am-18:00pm PST
Email: https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts

Singapore Support:
Telephone: (800) 518-5689 9:00 am – 11:00 am SST
Email: https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts

Thank you,
MS adCenter Support

I tried following all the steps you outlined and I still get the same error - Incorrect Username and Password.

Hello himanshu.patil,

My suggestion would be to contact support. They will be able to assist you or forward the issue to our development team for further investigation.

Thank you,
MS adCenter Support