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Can't Connect to Cloud Server

posted Wed, Apr 30 2008 01:07PM
by srl5794
Level 2: Participant
 Joined: Apr 28 2008
Points: 630  |  Posts: 6

I Tried contacting support and they told me to post here.

 

I cannot connect to Cloud server  on one of my machines.  I have tried it on another machine and had no issues. 

Whe i enter in my info and try to test it gives me a test failed message.  Where can i start to try to debug this issue? 

Not Answered This post has 0 verified answers | 13 Replies | 0 Followers

    posted Fri, May 02 2008 12:25PM
    by srl5794
    Level 2: Participant
     Joined: Apr 28 2008
    Points: 630  |  Posts: 6
    can anyone offer any guidance or atleast a starting point? 
    posted Wed, May 07 2008 12:32PM
    by srl5794
    Level 2: Participant
     Joined: Apr 28 2008
    Points: 630  |  Posts: 6

    thanks! 

    posted Mon, May 12 2008 02:59PM
    by Dylan Huang
    Level 3: Contributor
     Joined: Mar 19 2008
    Points: 1,815  |  Posts: 22

    Is your machine's datetime accurate? we need accurate time to encrypt the messages between server and client.

     

    Thanks,
    Dylan

    posted Tue, May 13 2008 09:16AM
    by srl5794
    Level 2: Participant
     Joined: Apr 28 2008
    Points: 630  |  Posts: 6

     Hi Dylan,

    Yes i checked the date and time of my computer and they are within the 5 minute tolerance.  Have many people had issues with this?  I just need a starting point to begin ruling things out right now I have no idea where to go?  I appreciate the help

    thanks

    stephen 

    posted Wed, May 28 2008 08:09PM
    by Dylan Huang
    Level 3: Contributor
     Joined: Mar 19 2008
    Points: 1,815  |  Posts: 22

    Hey Stephen,

    It is weird that one of your machine work but the other doesn't. Could you send email to adsage@microsoft.com so that we can set up a call for this?

     

    Thanks,
    Dylan

    posted Wed, Nov 12 2008 12:34PM
    by IMAliCat
    Level 1: Member
     Joined: Nov 12 2008
    Points: 50  |  Posts: 1

     I'm glad I found this post.  My machine was off my 8 minutes and I was getting the "Cloud Server Test Failed" message.  

     After trying to trouble shoot it for an hour...I came across this post, moved my time back and instantly it connected...such a simple thing to cause so much trouble.

    posted Thu, Dec 25 2008 02:26PM
    by Louis
    Level 1: Member
     Joined: Dec 25 2008
    Points: 100  |  Posts: 2

     

    posted Fri, Jan 02 2009 08:28PM
    by Louis
    Level 1: Member
     Joined: Dec 25 2008
    Points: 100  |  Posts: 2

     

    posted Thu, Jan 29 2009 09:57AM
    by willcritchlow
    Level 2: Participant
     Joined: Jan 29 2009
    Points: 160  |  Posts: 1

     I'm having the same problems - date and time is correct - and the cloud server address is https://ksp.microsoft.com/V5/ServiceContainer

    Only just installed, so haven't got it working yet - any advice appreciated.

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