] [
Not Signed In Join the Community
Microsoft Advertising Community

Subscribe   |   Advertisers » Microsoft Advertising Intelligence » Install Error: "Microsoft Excel 2007 is not available on this computer."

Bookmark and Share

Install Error: "Microsoft Excel 2007 is not available on this computer."

posted Thu, Sep 24 2009 10:33PM
by DanielR
Level 1: Member
 Joined: Sep 24 2009
Points: 105  |  Posts: 1

Hello All,

I've used the Beta version before but have since gotten a new computer and looking to install the "Microsoft Advertising Intelligence." It is giving me a ""Microsoft Excel 2007 is not available on this computer.  Obtain and install Microsoft Excel 2007" - see the log file below. This makes no sense as I'm running Microsoft Excel 2007 with Windows 7 (Build 7100).

Anyone has any tips?

Error Log:

-----------------------------------------------------------------------------------------------------------------------------------

The following properties have been set:
Property: [AdminUser] = true {boolean}
Property: [ProcessorArchitecture] = Intel {string}
Property: [VersionNT] = 6.0.0 {version}
Running checks for package 'Windows Installer 3.1', phase BuildList
The following properties have been set for package 'Windows Installer 3.1':
Running checks for command 'WindowsInstaller3_1\WindowsInstaller-KB893803-v2-x86.exe'
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsi' and value '3.1': true
Result of checks for command 'WindowsInstaller3_1\WindowsInstaller-KB893803-v2-x86.exe' is 'Bypass'
'Windows Installer 3.1' RunCheck result: No Install Needed
Running checks for package '.NET Framework 3.5 SP1', phase BuildList
Reading value 'SP' of registry key 'HKLM\Software\Microsoft\NET Framework Setup\NDP\v3.5'
Read integer value 1
Setting value '1 {int}' for property 'DotNet35SP'
The following properties have been set for package '.NET Framework 3.5 SP1':
Property: [DotNet35SP] = 1 {int}
Running checks for command 'DotNetFX35SP1\dotNetFx35setup.exe'
Result of running operator 'ValueGreaterThanEqualTo' on property 'DotNet35SP' and value '1': true
Result of checks for command 'DotNetFX35SP1\dotNetFx35setup.exe' is 'Bypass'
'.NET Framework 3.5 SP1' RunCheck result: No Install Needed
Running checks for package 'Microsoft Advertising Intelligence', phase BuildList
Running external check with command 'C:\Users\DJPR\AppData\Local\Temp\VSDA9FD.tmp\AddInEULA\Excel2007Check.exe' and parameters ''
Process exited with code 87
Setting value '87 {int}' for property 'Office2007Exists'
Running MsiProductCheck with ProductCode '{CC5DAB52-277B-486E-93F3-95D0A809BE51}'
MsiQueryProductState returned '-1'
Setting value '-1 {int}' for property 'ExcelAddin2003BetaInstalled'
Running MsiProductCheck with ProductCode '{A0D66C5B-A622-475D-AD04-4B9E80F7DBB9}'
MsiQueryProductState returned '-1'
Setting value '-1 {int}' for property 'ExcelAddin2007BetaInstalled'
The following properties have been set for package 'Microsoft Advertising Intelligence':
Property: [ExcelAddin2003BetaInstalled] = -1 {int}
Property: [ExcelAddin2007BetaInstalled] = -1 {int}
Property: [Office2007Exists] = 87 {int}
Running checks for command 'AddInEULA\Excel2007Check.exe'
Result of running operator 'ValueNotEqualTo' on property 'Office2007Exists' and value '0': true
Result of checks for command 'AddInEULA\Excel2007Check.exe' is 'Fail'
'Microsoft Advertising Intelligence' RunCheck result: Fail
A prerequisite failed for Package "Microsoft Advertising Intelligence"
Package failed with message "Microsoft Excel 2007 is not available on this computer.  Obtain and install Microsoft Excel 2007."

Answered (Not Verified) This post has 0 verified answers | 2 Replies | 2 Followers

    posted Tue, Sep 29 2009 12:36AM
    by Richard Zhou
    Level 3: Contributor
     Joined: Jan 13 2009
    Points: 2,595  |  Posts: 36
    Suggested by Chris Norred - MSFT

    Hello Daniel,

    I am the PM of the Advertising Intelligence. According to the log you have posted I suspect that the Excel installation didn't create the register entries completely which caused our pre-requisite checking failed. Can you please export the following Windows registry node and send it to us, or that we can start the investigation?

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall

    Steps to export the node

    1. Click 'Start' --> 'Run'

    2. Enter 'Regedit'

    3. Navigate to the location above

    4. Right click on the Uninstall folder and select 'Export'

    5. In the dialogbox poped up, type in a filename and click 'Save'

    Please send the file to: mailto://richardz@microsoft.com

    We will get back to you as soon as we got any progress.

     

    Best Regards,

    Richard

    posted Mon, Nov 23 2009 02:49AM
    by Klaas
    Level 1: Member
     Joined: Nov 23 2009
    Points: 50  |  Posts: 1

    Hello Richard and Daniel,

     

    Any new regarding this problem? I've the same problem running Windows 7 64bit.

    Could you please help me out?

    Kind regards,

    Klaas

    Error log message:

    The following properties have been set:Property: [AdminUser] = true {boolean}

    Property: [ProcessorArchitecture] = AMD64 {string}

    Property: [VersionNT] = 6.0.0 {version}

    Running checks for package 'Windows Installer 3.1', phase BuildList

    The following properties have been set for package 'Windows Installer 3.1':

    Running checks for command 'WindowsInstaller3_1\WindowsInstaller-KB893803-v2-x86.exe'

    Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsi' and value '3.1': true

    Result of checks for command 'WindowsInstaller3_1\WindowsInstaller-KB893803-v2-x86.exe' is 'Bypass'

    'Windows Installer 3.1' RunCheck result: No Install Needed

    Running checks for package '.NET Framework 3.5 SP1', phase BuildList

    Reading value 'SP' of registry key 'HKLM\Software\Microsoft\NET Framework Setup\NDP\v3.5'

    Read integer value 1

    Setting value '1 {int}' for property 'DotNet35SP'

    The following properties have been set for package '.NET Framework 3.5 SP1':

    Property: [DotNet35SP] = 1 {int}

    Running checks for command 'DotNetFX35SP1\dotNetFx35setup.exe'

    Result of running operator 'ValueGreaterThanEqualTo' on property 'DotNet35SP' and value '1': true

    Result of checks for command 'DotNetFX35SP1\dotNetFx35setup.exe' is 'Bypass'

    '.NET Framework 3.5 SP1' RunCheck result: No Install Needed

    Running checks for package 'Microsoft Advertising Intelligence', phase BuildList

    Running external check with command 'C:\Users\FLORIA~1.PAR\AppData\Local\Temp\VSD864D.tmp\AddInEULA\Excel2007Check.exe' and parameters ''

    Process exited with code 87

    Setting value '87 {int}' for property 'Office2007Exists'

    Running MsiProductCheck with ProductCode '{CC5DAB52-277B-486E-93F3-95D0A809BE51}'

    MsiQueryProductState returned '-1'

    Setting value '-1 {int}' for property 'ExcelAddin2003BetaInstalled'

    Running MsiProductCheck with ProductCode '{A0D66C5B-A622-475D-AD04-4B9E80F7DBB9}'

    MsiQueryProductState returned '-1'

    Setting value '-1 {int}' for property 'ExcelAddin2007BetaInstalled'

    The following properties have been set for package 'Microsoft Advertising Intelligence':

    Property: [ExcelAddin2003BetaInstalled] = -1 {int}

    Property: [ExcelAddin2007BetaInstalled] = -1 {int}

    Property: [Office2007Exists] = 87 {int}

    Running checks for command 'AddInEULA\Excel2007Check.exe'

    Result of running operator 'ValueNotEqualTo' on property 'Office2007Exists' and value '0': true

    Result of checks for command 'AddInEULA\Excel2007Check.exe' is 'Fail'

    'Microsoft Advertising Intelligence' RunCheck result: Fail

    A prerequisite failed for Package "Microsoft Advertising Intelligence"

    Package failed with message "Microsoft Excel 2007 is not available on this computer.  Obtain and install Microsoft Excel 2007."

Page 1 of 1 (3 items)
© 2010 Microsoft Corporation. All Rights Reserved