Same problem here with Firefox on Mac, will probably close my advertiser account as soon as initial credit offered will be finished ! as I can't use it if I'm not able to print invoice for my accountant !

(bump)

A final attempt to get a solution to this before I close my Adcenter account in desperation. Has anyone got a solution, apart from installing Windows (which is not a option)?

I think we should all close our accounts once initial credit is finished as it looks Microsoft doesn't care absolutely at that problem !!

Vincèn

Hi Vincèn and Graham,

I'm sorry that this isn't working for you. adCenter is not currently compatible with Macintosh-based operating systems - we have heard feedback from customers asking for Mac support and I'll make sure to highlight your feedback to the team.

Thank you,

Carolyn

Thanks. I hope the feedback reaches the team. I've requested this be considered (err ... fixed!) several times, via email and phone to the UK Support Team. And I've been doing this for 3 years. It usually results in me getting paper invoices in the mail for 2 months and then they get forgotten again. It really can't be that difficult to fix. I pick up (generate) PDF invoices at all my other suppliers and at the financial sites I use, and I've been doing this for years. The AdCenter site is the only one that doesn't work. I hope it gets fixed before I lose patience and increase spending at the other 'bid/click' provider instead.

Hi Graham and Vincèn,

Heard back from the team with a question about what what's happening for you. If you try downloading your invoice as a PDF in either Acrobat or the Mac Preview program, you're unable to. Do you get an error, other than the system telling you to install Acrobat?

This issue probably ties in with overall Mac compatibility but just want to make sure we understand this specific issue so we can log it accurately. Also I apologize if you've already provided repro steps and/or error text when you've made this request in the past but I do want to make sure we've got it right.

Thanks!

Carolyn

In Accounts and Billing, Billing, I see the invoice number and click on the number/link. A popup box tells me I need to install Acrobat 5.0 or above in order to use this feature.

Your application is not even giving me a PDF to process (view/download) and so there's no error message or failure that I can tell you about. I would expect your application to offer me a dialog box asking me for the folder where I want to have the PDF placed. That's the most common method I see on other sites, but some will load the PDF into a window (and therefore let me print it or save it).

I'm using OSX 10.4.11 (Tiger) and the browser is Firefox 3.5.2. You don't support Safari 4.0.2, Camino or Opera as I've tried them all. In a few days time, I'll update this thread if I find that OSX 10.6 (Snow Leopard) makes any difference to the way your application works.

Thanks for following this up.

Hi Carolyn,

Thanks for your follow-up on that issue ! THe problem is not Mac, problem is your system that is unable to respect standard on web as it should offer to download the PDF file if it detects browser doesn't have a pdf viewer !

For info I use Firefox 3.5.2 on Leopard, and now on Snow Leopard !

Thanks

Vincèn

Thank you both for the additional information. I'll pass it along to the team.

Thanks again!

Carolyn