Hi Arsineha,
This appears like it needs further investigation. The best option is to contact support to have them walk you through the process. Here is the contact information, you can also use the email support if you are unable to call into support.
United States:
Telephone: (800) 518-5689 6:00am-18:00pm PST seven days a week
Easy Assist Remote Desktop Assistance: (866) 783-1045
Email: https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts
United Kingdom:
Telephone: 0800 633 5915 08:00 – 18:00 (UK) Monday – Sunday
Email: https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts
Canada Support:
Telephone: (800) 985-4671 6:00am-18:00pm PST seven days a week
Email: https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts
Singapore Support:
Telephone: (800) 518-5689 9:00 am – 11:00 am SST Monday through Friday
Email: https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts
Thank you,
Brian H - MSFT