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Bulk Upload Not Taking Affect

posted Sun, Jun 21 2009 11:49PM
by AlphaProject
Level 3: Contributor
 Joined: Jun 13 2008
Points: 1,470  |  Posts: 11

I been using the Import Campaign feature of adCenter for the last year with no problems. First, I import all my campaigns/adgroups/keywords/ads. Then, I submit all the adgroups. Then I import the bids. This always worked in the past, however, when I try to do a bulk bid import, my changes do not take affect. Who can help me with this at adCenter?

I cannot use the adCenter Desktop since I do not meet the criteras (i.e. KW quantity and using 64-bit windows).

Thank you

Not Answered This post has 0 verified answers | 2 Replies | 1 Follower

    posted Tue, Jun 23 2009 09:12PM
    by AlphaProject
    Level 3: Contributor
     Joined: Jun 13 2008
    Points: 1,470  |  Posts: 11

    Can someone at adCenter help with this issue? I called the support hotline and they were unable to import the bids either...their solution was for me to use the adCenter desktop. Only problem is the desktop is not reliable....I been receiving "internal error has occurred" messages.

    There seems to be no way to bulk update all the bids for the KWs in a campaign...does any adcenter interface user tried importing the last few days? How do you update all your bids...going into each adgroup is not practical...

    posted Wed, Jun 24 2009 01:29PM
    by AdCenter.Rep
    Level 4: Star
     Joined: Jun 19 2009
    Points: 5,570  |  Posts: 84

    Hello Alphaproject,

    Please Contact Support with Screen shots of the errors so we can look into this for you. Couple of questions I have for you also are:

    1. When was the last time you were able to import anything?

    2. Have to you tired to re-download the import file?

    If it is still occuring Please Contact Support again and have this issue be looked into further.

    United States:
    Telephone:  (800) 518-5689 6:00am-18:00pm PST seven days a week
    Easy Assist Remote Desktop Assistance:  (866) 783-1045
    Email:     https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts

    United Kingdom:
    Telephone:  0800 633 5915 08:00 – 18:00 (UK) Monday – Sunday
    Email:     https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts

    Canada Support:
    Telephone: (800) 985-4671 6:00am-18:00pm PST seven days a week
    Email:     https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts

    Singapore Support:
    Telephone: (800) 518-5689 9:00 am – 11:00 am SST Monday through Friday
    Email:     https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts

    Thank you,

    adCenter Support Rep

     

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