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Why aren't you fixing it already?

posted Mon, Jun 15 2009 05:03AM
by clicx99
Level 2: Participant
 Joined: Jun 15 2009
Points: 520  |  Posts: 5

I'm trying to log in (KSP server credentials) to the excel ad intelligence add-on and i get this Error:

"an error occurred when verifying security for this message"

I tried to change my password, it doesn't help.. i did a search and found this question comes up a lot in this forum but no one says how to fix this problem...

Please post a way to avoid this error because it's really annoying.. Microsoft created a tool, the least they can do is to make it work otherwise what's the point.

Hope someone can help us.

Thanks.

Answered (Not Verified) This post has 0 verified answers | 20 Replies | 6 Followers

    posted Mon, Jun 15 2009 06:48PM
    by Richard Zhou
    Level 3: Contributor
     Joined: Jan 12 2009
    Points: 2,595  |  Posts: 36

    Hi Clicx99,

     

    Which version are you using? You can find it out in the About information.

     

    Thanks,

    Richard

    posted Mon, Jun 15 2009 11:15PM
    by clicx99
    Level 2: Participant
     Joined: Jun 15 2009
    Points: 520  |  Posts: 5

    Thanks for the reply,

    I am using ad intelligence version 5.5.5289.3 and Excel 2007

    Hope you can help me...

    posted Thu, Jun 18 2009 04:06AM
    by Al Addy
    Level 2: Participant
     Joined: Jun 18 2009
    Points: 160  |  Posts: 1

    Hi Clicx99 & Richard,

     

    I am having the exactly same issue. I too am using ad intelligence version 5.5.5289.3 and Excel 2007

    Any progress on this issue? Clicx99, did you managed to fix the problem?

    Any advice on how I may be able to resolve this error would be greatly appreciated.

     

    Thanks Al

     

     

    posted Sat, Jun 20 2009 11:17PM
    by clicx99
    Level 2: Participant
     Joined: Jun 15 2009
    Points: 520  |  Posts: 5

    Nope, no progress...

    I have no idea what to do.

    Can some one please help us understand what the problem is and how to make is work... 

    It used to work fine a few weeks ago (when it worked on excel 2003).

    Thanks

    posted Wed, Jun 24 2009 07:49PM
    by Richard Zhou
    Level 3: Contributor
     Joined: Jan 12 2009
    Points: 2,595  |  Posts: 36

    Hi Clicx99,

    We are still investigating this login issue. This looks like an issue for specific accounts. We are blocked at the moment because KSP doesn't return that error message "an error occurred when verifying security for this message". To further look into this, can you please provide us with more detailed information?

    1. your login username

    2. the exact error message, a screenshot of the error would be great

    Besides, are you able to log in to adCenter with your username and password? You may try it out at here: https://adcenter.microsoft.com/

    Sorry for the inconveniences caused by this issue. We appreciate your patience very much.

    Thanks,

    Richard

    posted Wed, Jun 24 2009 08:07PM
    by Richard Zhou
    Level 3: Contributor
     Joined: Jan 12 2009
    Points: 2,595  |  Posts: 36
    Suggested by Richard Zhou

    Good news, we have identified the issue. This is caused by wrong Windows system time. Please correct the date and time in Windows and try again.

    Thanks,

    Richard

    posted Thu, Jun 25 2009 03:45AM
    by clicx99
    Level 2: Participant
     Joined: Jun 15 2009
    Points: 520  |  Posts: 5

    Thanks for the reply,

    I made sure my windows system time is correct according to my adcenter time settings (is that the time i should match?)

    Yes, I am able to log in to my adcenter with no problems.

    One more thing i just realized my cloud server is set to this address; https://ksp.microsoft.com/v5 and i can't change it - the text box is disabled... I saw same places recomend to change this address to a different one... Why can't I do that?

    Anyway... after correcting the time - Guess what... Same error: "an error occurred when verifying security for this message"

    Hope you'll be able to find a solution....

    thanks

    posted Mon, Jun 29 2009 07:05PM
    by Richard Zhou
    Level 3: Contributor
     Joined: Jan 12 2009
    Points: 2,595  |  Posts: 36

    Hi Clicx99,

    Thanks for checking.

    Your cloud server setting is correct. The latest version doesn't allow users to change that setting because we are merging connection points for simplicity. That should not be the root cause.

    We are still trying to identify the problem. Will let you know if we find a clue.

     

    Thanks,

    Richard

    posted Mon, Jun 29 2009 07:21PM
    by Richard Zhou
    Level 3: Contributor
     Joined: Jan 12 2009
    Points: 2,595  |  Posts: 36

    We still suspect that it's caused by the time error. KSP cloud server is syncronized with GMT and may tolerant +-5 mins time error for login security checking. It doesn't matter what's the time zone you are in.

    Therefore can you please double check your local time with GMT to see if the time error is more than 5 minutes. You may use the following site to do that.

    http://www.greenwichmeantime.com/

     

    Sorry for the inconveniences.

     

    Thanks,

    Richard

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