unknown user name password?

unknown user name password?

posted Sat, Jun 13 2009 02:45PM

by EricZ

Joined: Jun 13 2009

Points: 105 | Posts: 1

I am trying to install Ad Intelligence for 2007 XP. I am getting an error "unknown user name or password". I am logged into my ppc account so I am pretty sure that info is correct.

Also, not sure if it is relevant but my cloud server is listed as "https://ksp.microsoft.com/v5" and I am unable to change it.

This post has 0 verified answers | 3 Replies | 2 Followers

posted Sun, Jun 14 2009 08:52PM

by Richard Zhou

Joined: Jan 13 2009

Points: 2,595 | Posts: 36

Hi Eric,

Are you able to log into your account on the adCenter login page? Ad Intelligence login requires your adCenter account.

Thanks,

Richard

posted Sun, Jul 12 2009 12:23PM

by Angry Bookkeeper

Joined: Jul 10 2009

Points: 205 | Posts: 3

im having exactly the same issue and can log into my adCentre absolutely fine..

posted Wed, Jul 15 2009 12:41PM

by Angry Bookkeeper

Joined: Jul 10 2009

Points: 205 | Posts: 3

Suggested by Angry Bookkeeper

I need to say a great big thankyou to Paul Crawford at MS Support UK and his suggestion that worked. Apparently ADintelligence has an issue with Windows Live accounts. Simply do the following

Normal 0 false false false EN-GB X-NONE X-NONE MicrosoftInternetExplorer4 Normal 0 false false false EN-GB X-NONE X-NONE MicrosoftInternetExplorer4

In order to do this you will need to login to your adCenter account and complete the following steps –

· Click into Accounts & Billing

· Click into Users

· Click Create a new user

· Complete the new user details ensuring that the account role is also Super Admin

· Click Save

You get an email that you need to activate and log in as the new user you created but hey, it works!

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