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I cannot login back

posted Fri, Apr 04 2008 04:20PM
by V.M.
Level 3: Contributor
Joined: Apr 04 2008
Points: 1,215  |  Posts: 10

So, I setup my account, post a code into my website, then logout and try to log back in - no luck.

I am using this page: https://adcenter.microsoft.com/default.aspx

But they do not accept my userID/password. Now confusing thing - I signed up for analytics, not adcenter, so maybe that is the problem? But I cannot find another place where can I login for analytics.

Now I know there is password reset request form. I submitted it twice, got instructions twice and followed them twice. After reseting passwor, on the reset screen I am getting green message "Empty string" and after that my new password still does not work. So maybe I am trying to access wrong place?

So far my experience quite frustrated, even for beta software. I had problems signing up. I did not see default checkbox that "I already have account", so I had to twice contact support till they explained me about this publicly hidden checkbox. I am sure that that error was my fault, but still, by the posts here I am not a single person not noticing it.

 Anyone can help, I don't want to go back to support....

 

This post has 29 Replies | 4 Followers

posted Fri, Apr 04 2008 06:33PM
Level 3: Contributor
Joined: Mar 17 2008
Points: 2,830  |  Posts: 31

Hi everyone!

 

This is an emerging issue that we are working on in the backend.  We had to spend some time verifying there was a backend issue, but it appears to be headed that way.  We apologize for this, and will get it back up as soon as possible.  IT doesn't seem to affect every account, but many accounts are affected.

 

Thanks for your patience.

Brian Decker - MSFT
posted Mon, Apr 07 2008 09:19AM
Level 2: Participant
Joined: Apr 07 2008
Points: 155  |  Posts: 2

I have a similar but worse situation. I got error at the time to download the installation scripts. I need to restart the process of downloading but couldn't log back in. My login name is terumocvs

Terumo Cardiovascular Systems
posted Mon, Apr 07 2008 06:18PM
Level 3: Contributor
Joined: Mar 17 2008
Points: 2,830  |  Posts: 31

Hi!

 Could you try logging in one more time today and let me know?  The development team thinks they have isolated the problem and resolved it, but I need some verification.

 Thanks!

Brian Decker - MSFT
posted Mon, Apr 07 2008 06:41PM
by kayzar
Level 2: Participant
Joined: Apr 07 2008
Points: 360  |  Posts: 5

hi,

 

me too i can't connect after i created my ad center account !!!

although the code to retreiva password isn't working

what is the problem ??

 

my user name is kayzar

posted Mon, Apr 07 2008 06:41PM
by V.M.
Level 3: Contributor
Joined: Apr 04 2008
Points: 1,215  |  Posts: 10

I tried to reset password, but I am having the same problem - I cannot login.

posted Tue, Apr 08 2008 02:16PM
Level 3: Contributor
Joined: Mar 17 2008
Points: 2,830  |  Posts: 31

Thanks everyone!

 

We are working on this and looking for a solution.

 

 

Brian Decker - MSFT
posted Tue, Apr 08 2008 09:41PM
by Carspar
Level 1: Member
Joined: Apr 09 2008
Points: 50  |  Posts: 1

 I can not login back either

My username is carspar

What's happening?

 

posted Wed, Apr 09 2008 07:31AM
Level 2: Participant
Joined: Apr 08 2008
Points: 155  |  Posts: 2

I tried to reset my password couple of times but it throws error message "Empty" every time. my id is manoj989

till now my experience with Analytics is quite frustrating.

 

posted Wed, Apr 09 2008 11:29AM
by V.M.
Level 3: Contributor
Joined: Apr 04 2008
Points: 1,215  |  Posts: 10

manoj989,

I agree it is frustrating, but dont forget - based on the numbers of posts in this forum I can guess that we are probably very first few testing this software. So we are trying to help developers here...

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