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Subscribe   |   adCenter Advertiser Support » General Troubleshooting / Miscellaneous AdCenter shows up in French?!

AdCenter shows up in French?!

posted Tue, Mar 09 2010 08:24PM
by Haltingpoint
Level 2: Participant
 Joined: Mar 09 2010
Points: 475  |  Posts: 4

So when I go to adcenter.microsoft.com, the site is in French.  When I login, most of the campaign stuff is in english, however the right sidebar of links is all in French.  My language settings for my account are US English.

I emailed MS support on this and the lady asked me to email them some screenshots and additional info and I provided it but never got a response back (surprise surprise).

Here is the relevant computer info...

  • This is occurring on Firefox 3.5.5 on JUST this machine.  When I switch to IE Tab or use Internet Explorer on this machine it works fine and shows up in English, and when I use FF or IE on any other machines it shows up in English as well.
  • You would think this would be a browser setting or cache issue, however I verified that French is not even installed or set as a preference in Firefox and have cleared my cache and cookies multiple times.

Anybody know what could cause this?

Did this answer solve your issue?  Yes - No Answered (Verified) Verified Answer

posted Wed, Mar 10 2010 01:51PM
by Paul K. - SUP
Level 5: Champion
 Joined: Nov 20 2009
Points: 72,240  |  Posts: 947
Verified by Haltingpoint

Hello Haltingpoint,

I am sorry it did not resolve the issue. I am unable to re pro the issue. However, maybe try this sequence of steps.

1. Go to adcenter.microsoft.com
2. Bottom of the page please click on "Support"
3. Top right hand corner click on the "Language"
4. Click on "English (Canada)"
5. Finally Click on "I do not have an adCenter account and want to establish one"

6. Close the browser window
7. Open new Browse
8. Go to adcenter.microsoft.com
9. Bottom of the page please click on "Support"
10. Top right hand corner click on the "Language"
11. Click on "English (United States)"
12. Finally Click on "I do not have an adCenter account and want to establish one"

Try these steps these are the exact steps that i am using and it seems to resolve the issue.

Thank you,

Microsoft Advertising Support

Answered (Verified) This post has 1 verified answer | 7 Replies | 4 Followers

    posted Wed, Mar 10 2010 06:09AM
    by Paul K. - SUP
    Level 5: Champion
     Joined: Nov 20 2009
    Points: 72,240  |  Posts: 947

    Hello Haltingpoint,

    To resolved this issue. Please Follow these steps,

    1. Go to adcenter.microsoft.com
    2. Bottom of the page please click on "Support"
    3. Top right hand corner click on the "Language"
    4. Click on "English (United States)" or desired langauge.
    5. Finally Click on "I do not have an adCenter account and want to establish one"

    This should resolve the issue. 

    Thank you,

    Microsoft Advertising Support

    posted Wed, Mar 10 2010 08:47AM
    by Haltingpoint
    Level 2: Participant
     Joined: Mar 09 2010
    Points: 475  |  Posts: 4

    Unfortunately this did not resolve the issue, however we ARE getting somewhere I think.

    Before, I would go into my AdCenter account and look at the Language settings and it was set to English, however when I completed your steps 1-3, it did indeed show it as French so that is obviously where this is occurring.

    However when I finished all of your instructions and clicked on "I do not have an adCenter account and want to establish one" it took me to the AdCenter homepage which was unfortunately still in French even when it seemed to register my changed language setting after step 4.

    Anything else to try with that?  No idea why that would be bugged like this.

    posted Wed, Mar 10 2010 01:51PM
    by Paul K. - SUP
    Level 5: Champion
     Joined: Nov 20 2009
    Points: 72,240  |  Posts: 947
    Verified by Haltingpoint

    Hello Haltingpoint,

    I am sorry it did not resolve the issue. I am unable to re pro the issue. However, maybe try this sequence of steps.

    1. Go to adcenter.microsoft.com
    2. Bottom of the page please click on "Support"
    3. Top right hand corner click on the "Language"
    4. Click on "English (Canada)"
    5. Finally Click on "I do not have an adCenter account and want to establish one"

    6. Close the browser window
    7. Open new Browse
    8. Go to adcenter.microsoft.com
    9. Bottom of the page please click on "Support"
    10. Top right hand corner click on the "Language"
    11. Click on "English (United States)"
    12. Finally Click on "I do not have an adCenter account and want to establish one"

    Try these steps these are the exact steps that i am using and it seems to resolve the issue.

    Thank you,

    Microsoft Advertising Support

    posted Wed, Mar 10 2010 02:16PM
    by Haltingpoint
    Level 2: Participant
     Joined: Mar 09 2010
    Points: 475  |  Posts: 4

    Oh my god I love you.  This did the trick!  Why exactly this extra switch to Canadian English caused it to work is beyond me but whatever it was did it.  Thank you so much!!!!

    posted Wed, Oct 13 2010 01:23PM
    by Grant
    Level 2: Participant
     Joined: Oct 13 2010
    Points: 155  |  Posts: 2

    This has did not work for me.

    I am using OS X 10.6.4 and Firefox 3.6.10 no matter what I do or any combination of changing the language I never get the damn page in English. I am already pissed off that Yahoo is forcing me to use your program, and even more pissed off that I can't even get it to even me the correct language.

    posted Thu, Oct 14 2010 10:26AM
    by Britt H - SUP
    Level 5: Champion
     Joined: Aug 09 2010
    Points: 15,190  |  Posts: 194

    Hello Grant,

    Thank you for your post.

    I understantd that you are still seeing your adCenter page in french after trying the troubleshooting steps provided above. I have provided a link to the system requirements needed to run Microsoft adCenter. Plesae review and if you are meeting our system requirements but still experience this issue please contact our support team.

    https://adcenterhelp.microsoft.com/help.aspx?project=adcenter_live_std&market=en-ca&querytype=keyword&query=qaf&tmt=&domain=adcenter.microsoft.com&format=b1#sr0

    U.S (English) - 06:00 - 18:00 PST Monday - Saturday

    • Phone: (800) 518-5689 / TTY (800) 877-9580

    U.K. (English) - 08:00 – 18:00 (UK) Monday – Saturday

    • Phone: 0800 633 5915 / TTY 0800 633 5916

    Canada (English) - 6:00 AM - 6:00 PM (PST) Monday – Saturday

    • Phone: (800) 985-4671 / TTY (800) 877-9580

    Canada (French) - 6:00 AM - 3:00 PM (PST) Lundi – Samedi

    • Phone: (800) 985-4671 / TTY (800) 877-9580

    France (French) - du lundi au samedi de 9h à 18h

    •  (800) 518-5689 / TTY (800) 877-9580Phone: (800) 518-5689 / TTY (800) 877-9580

    Singapore (English) - 10:00 AM - 12:00 PM (SST) Monday - Friday

    • Phone: (800) 518-5689 / TTY (800) 877-9580

    Thank you.

    US Microsoft Advertising Support

    posted Thu, Oct 14 2010 10:46AM
    by Grant
    Level 2: Participant
     Joined: Oct 13 2010
    Points: 155  |  Posts: 2

    Wow did I just read you correctly?

    That page says that adcenter does not support Mac in any fashion. So the official word is that if I want to advertise on Yahoo or Bing/Live I have to own a pc running windows? Because thats what that page says. 

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