Hello jasonpromos,
Without details of your account i will not be able to give you specific answer. However some suggestions i can make are:
About finding your text ad in search results
To find your text ad on Bing results pages, use the Ad Preview Tool. If you can't find your ad, try these troubleshooting tips:
- Did you recently submit your ad group, ads, and keywords?
If
you can't find a recently submitted ad in the search results, wait a
few hours and then check again. Sometimes there is a delay between the
time you submitted your ad and the time it is displayed.
- Have you checked successive search results pages?
Be sure to check the second, third, or even fourth page of Bing results.
- Are your account, campaign, and ad group active?
Although you may have given us your credit card information, it's a
good idea to double-check your account status. The Accounts &
Billing page shows the status of your accounts.
Select a campaign or ad group to check its status. Campaigns and ad groups that are live have a status of Active.
- Are your ads and keywords active?
Click the Ads tab or Keywords tab to view the status of ads or keywords. Ads and keywords that are Active are approved and live. Ads with Inactive status
are not live during the review process. Note that both the ad and the
keywords must be active. If a keyword that is associated with your ad
is inactive or disapproved, your ad will not be displayed in search
results.
- Does your ad campaign still have budget?
Review the Change campaign settings page to see how much budget you have available or whether an ad group has the status Budget Paused because you reached your budget limit. For more information, see How campaign budget limits affect ad display.
- Are you dividing your campaign budget across the month?
Microsoft adCenter provides two options for spending your campaign budget:
- Spend until depleted
- Divide your budget across the month
If
you're using the second option, your ad is unlikely to be displayed
with every search. To see your ad, you might have to search multiple
times.
- Does your ad group have target settings?
If the
ad group is targeted to specific geographical locations, times of day,
or other target settings, you might not see it if you don't meet the
targeting criteria. For example, you might be in a different city than
the one you're targeting.
Some web services offer public proxy
servers, making it possible for you to see your ads by using their
servers. Check the Internet for these web services and instructions for
how to view your ads by using the specific service. For more
information, see About targeting.
- Does your search use the same keyword search match types that you defined for the ad?
Make sure that your search takes into account your keyword match types: broad match
(The broadest keyword matching option. If customers search by using the
words in your keyword list, in any order, your ad will display. Broad
match can also trigger displays for synonyms, plurals, and related
phrases, even when they're not in your keyword list.) , phrase match
(A keyword option that considers your keyword a match with a customer's
search query if the query includes all words in the exact order given,
even in combination with other words. For example, "toy plane" is a
phrase match with "toy plane" and "wooden toy plane" but not with "toy
wooden plane.") , exact match
(The most focused keyword matching option. When you choose exact
matching for a keyword, your ad will appear only when that exact
keyword is entered with no other keywords.) , and negative keywords (A specific word or phrase that helps to prevent your ad from being displayed to customers who are unlikely to click your ad.) . For more information, see About search match types.
- Does your search use the same language settings as your ad group language and market setting?
For example, if your ad group's language and market
(A set of websites that is typically defined by a geographical region,
but can be accessed by everyone regardless of where they are located.)
setting is English - United States and you are searching www.bing.com
with English (United Kingdom) language settings, you will not see your
ads. To change your Bing language settings, go to www.bing.com, click Options, and select the correct language.
- Does your search return any organic search results?
If
a keyword does not trigger any organic search results, it will not
trigger paid results either. In that case, try using a different
keyword from the same ad group
If you are still unable to see your ads. Please contact support and any customer support agent will be able to assist you.
United States:
Telephone: (800) 518-5689 6:00am-18:00pm PST
Easy Assist Remote Desktop Assistance: (866) 783-1045
Email: https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts
United Kingdom:
Telephone: 0800 633 5915 08:00 – 18:00
Email: https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts
Canada Support:
Telephone: (800) 985-4671 6:00am-18:00pm PST
Email: https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts
Singapore Support:
Telephone: (800) 518-5689 9:00 am – 11:00 am SST
Email: https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts
Thank you,
Microsoft Advertising Support