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Cannot get adCenter desktop to install on Windows 7

posted Wed, Mar 03 2010 07:59AM
by SDL
Level 2: Participant
 Joined: Mar 03 2010
Points: 420  |  Posts: 4

Hi,

Install fails with the following error....

An error occured while installing system components for Microsoft adCentre Desktop. Setup cannot continue until all system components have been succesfully installed.

Then these details...

 

Component SQL Server 2008 Express has failed to install with the following error message:
"An error occurred attempting to install SQL Server 2008 Express Service Pack 1."

The following components failed to install:
- SQL Server 2008 Express

See the setup log file located at 'C:\Users\Steve\AppData\Local\Temp\VSD36EC.tmp\install.log' for more information.

which contains this...

===================

The following properties have been set:
Property: [AdminUser] = true {boolean}
Property: [ProcessorArchitecture] = Intel {string}
Property: [VersionNT] = 6.1.0 {version}
Running checks for package 'Microsoft adCenter Desktop System Checker', phase BuildList
Running external check with command 'C:\Users\Steve\AppData\Local\Temp\VSD870E.tmp\EnzoSystemChecker\Microsoft.adCenter.Desktop.SystemChecker.exe' and parameters ''
Process exited with code 0
Setting value '0 {int}' for property 'SystemCheckResult'
The following properties have been set for package 'Microsoft adCenter Desktop System Checker':
Property: [SystemCheckResult] = 0 {int}
Running checks for command 'EnzoSystemChecker\Microsoft.adCenter.Desktop.SystemChecker.exe'
Result of running operator 'ValueNotExists' on property 'SystemCheckResult': false
Result of running operator 'ValueNotEqualTo' on property 'SystemCheckResult' and value '0': false
Result of running operator 'ValueEqualTo' on property 'AdminUser' and value 'false': false
Result of running operator 'ValueEqualTo' on property 'SystemCheckResult' and value '0': true
Result of checks for command 'EnzoSystemChecker\Microsoft.adCenter.Desktop.SystemChecker.exe' is 'Bypass'
'Microsoft adCenter Desktop System Checker' RunCheck result: No Install Needed
Running checks for package 'Windows Installer 3.1', phase BuildList
The following properties have been set for package 'Windows Installer 3.1':
Running checks for command 'WindowsInstaller3_1\WindowsInstaller-KB893803-v2-x86.exe'
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsi' and value '3.1': true
Result of checks for command 'WindowsInstaller3_1\WindowsInstaller-KB893803-v2-x86.exe' is 'Bypass'
'Windows Installer 3.1' RunCheck result: No Install Needed
Running checks for package '.NET Framework 3.5 SP1', phase BuildList
Reading value 'SP' of registry key 'HKLM\Software\Microsoft\NET Framework Setup\NDP\v3.5'
Read integer value 1
Setting value '1 {int}' for property 'DotNet35SP'
The following properties have been set for package '.NET Framework 3.5 SP1':
Property: [DotNet35SP] = 1 {int}
Running checks for command 'DotNetFX35SP1\dotNetFx35setup.exe'
Result of running operator 'ValueGreaterThanEqualTo' on property 'DotNet35SP' and value '1': true
Result of checks for command 'DotNetFX35SP1\dotNetFx35setup.exe' is 'Bypass'
'.NET Framework 3.5 SP1' RunCheck result: No Install Needed
Running checks for package 'Windows Installer 4.5', phase BuildList
The following properties have been set for package 'Windows Installer 4.5':
Running checks for command 'WindowsInstaller4_5\Windows6.0-KB942288-v2-x86.MSU'
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsi' and value '4.5': true
Result of checks for command 'WindowsInstaller4_5\Windows6.0-KB942288-v2-x86.MSU' is 'Bypass'
Running checks for command 'WindowsInstaller4_5\WindowsXP-KB942288-v3-x86.exe'
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsi' and value '4.5': true
Result of checks for command 'WindowsInstaller4_5\WindowsXP-KB942288-v3-x86.exe' is 'Bypass'
Running checks for command 'WindowsInstaller4_5\WindowsServer2003-KB942288-v4-x86.exe'
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsi' and value '4.5': true
Result of checks for command 'WindowsInstaller4_5\WindowsServer2003-KB942288-v4-x86.exe' is 'Bypass'
Running checks for command 'WindowsInstaller4_5\Windows6.0-KB942288-v2-x64.MSU'
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsi' and value '4.5': true
Result of checks for command 'WindowsInstaller4_5\Windows6.0-KB942288-v2-x64.MSU' is 'Bypass'
Running checks for command 'WindowsInstaller4_5\WindowsServer2003-KB942288-v4-x64.exe'
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsi' and value '4.5': true
Result of checks for command 'WindowsInstaller4_5\WindowsServer2003-KB942288-v4-x64.exe' is 'Bypass'
Running checks for command 'WindowsInstaller4_5\Windows6.0-KB942288-v2-ia64.MSU'
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsi' and value '4.5': true
Result of checks for command 'WindowsInstaller4_5\Windows6.0-KB942288-v2-ia64.MSU' is 'Bypass'
Running checks for command 'WindowsInstaller4_5\WindowsServer2003-KB942288-v4-ia64.exe'
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsi' and value '4.5': true
Result of checks for command 'WindowsInstaller4_5\WindowsServer2003-KB942288-v4-ia64.exe' is 'Bypass'
'Windows Installer 4.5' RunCheck result: No Install Needed
Running checks for package 'SQL Server 2008 Express', phase BuildList
Reading value 'CurrentVersion' of registry key 'HKLM\SOFTWARE\Microsoft\Microsoft SQL Server\ADCENTERDESKTOP\MSSQLServer\CurrentVersion'
Unable to read registry value
Not setting value for property 'SQLVersion'
The following properties have been set for package 'SQL Server 2008 Express':
Running checks for command 'SqlExpress2008\SQLEXPR32_x86_ENU.EXE'
Result of running operator 'ValueNotExists' on property 'VersionNT': false
Result of running operator 'VersionLessThan' on property 'VersionNT' and value '5.1.2': false
Result of running operator 'VersionEqualTo' on property 'VersionNT' and value '5.2.0': false
Result of running operator 'VersionEqualTo' on property 'VersionNT' and value '5.2.1': false
Result of running operator 'ValueEqualTo' on property 'AdminUser' and value 'false': false
Result of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'Intel': false
Result of running operator 'ValueExists' on property 'SQLVersion': false
Result of checks for command 'SqlExpress2008\SQLEXPR32_x86_ENU.EXE' is 'Install'
Running checks for command 'SqlExpress2008\SQLEXPR32_x86_ENU.EXE'
Result of running operator 'ValueNotExists' on property 'VersionNT': false
Result of running operator 'VersionLessThan' on property 'VersionNT' and value '5.1.2': false
Result of running operator 'VersionEqualTo' on property 'VersionNT' and value '5.2.0': false
Result of running operator 'VersionEqualTo' on property 'VersionNT' and value '5.2.1': false
Result of running operator 'ValueEqualTo' on property 'AdminUser' and value 'false': false
Result of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'Intel': false
Result of running operator 'ValueNotExists' on property 'SQLVersion': true
Result of checks for command 'SqlExpress2008\SQLEXPR32_x86_ENU.EXE' is 'Bypass'
Running checks for command 'SqlExpress2008\SQLEXPR_x64_ENU.EXE'
Result of running operator 'ValueNotExists' on property 'VersionNT': false
Result of running operator 'VersionLessThan' on property 'VersionNT' and value '5.1.2': false
Result of running operator 'VersionEqualTo' on property 'VersionNT' and value '5.2.0': false
Result of running operator 'VersionEqualTo' on property 'VersionNT' and value '5.2.1': false
Result of running operator 'ValueEqualTo' on property 'AdminUser' and value 'false': false
Result of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'amd64': true
Result of checks for command 'SqlExpress2008\SQLEXPR_x64_ENU.EXE' is 'Bypass'
Running checks for command 'SqlExpress2008\SQLEXPR_x64_ENU.EXE'
Result of running operator 'ValueNotExists' on property 'VersionNT': false
Result of running operator 'VersionLessThan' on property 'VersionNT' and value '5.1.2': false
Result of running operator 'VersionEqualTo' on property 'VersionNT' and value '5.2.0': false
Result of running operator 'VersionEqualTo' on property 'VersionNT' and value '5.2.1': false
Result of running operator 'ValueEqualTo' on property 'AdminUser' and value 'false': false
Result of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'amd64': true
Result of checks for command 'SqlExpress2008\SQLEXPR_x64_ENU.EXE' is 'Bypass'
'SQL Server 2008 Express' RunCheck result: Install Needed
Running checks for package 'Microsoft adCenter Desktop Upgrader', phase BuildList
Reading value 'Version' of registry key 'HKLM\Software\Microsoft\NET Framework Setup\NDP\v2.0.50727'
Read string value '2.0.50727.4927'
Setting value '2.0.50727.4927 {string}' for property 'DotNet20'
Reading value 'DisplayVersion' of registry key 'HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\7ab25f4a8bac63b7'
Unable to read registry value
Not setting value for property 'ProdInstalled'
Reading value 'DisplayVersion' of registry key 'HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\5eed2b459de52b78'
Unable to read registry value
Not setting value for property 'InternalInstalled'
The following properties have been set for package 'Microsoft adCenter Desktop Upgrader':
Property: [DotNet20] = 2.0.50727.4927 {string}
Running checks for command 'Enzo2_5Uninstaller\Microsoft.adCenter.Desktop.Upgrader.exe'
Result of running operator 'ValueNotExists' on property 'DotNet20': false
Result of running operator 'ValueNotExists' on property 'ProdInstalled': true
Result of checks for command 'Enzo2_5Uninstaller\Microsoft.adCenter.Desktop.Upgrader.exe' is 'Bypass'
Running checks for command 'Enzo2_5Uninstaller\Microsoft.adCenter.Desktop.Upgrader.exe'
Result of running operator 'ValueNotExists' on property 'DotNet20': false
Result of running operator 'ValueNotExists' on property 'InternalInstalled': true
Result of checks for command 'Enzo2_5Uninstaller\Microsoft.adCenter.Desktop.Upgrader.exe' is 'Bypass'
'Microsoft adCenter Desktop Upgrader' RunCheck result: No Install Needed
EULA for components 'SQL Server 2008 Express' was accepted.
Copying files to temporary directory "C:\Users\Steve\AppData\Local\Temp\VSD870E.tmp\"
Downloading files to "C:\Users\Steve\AppData\Local\Temp\VSD870E.tmp\"
(03/03/2010 15:34:59) Downloading 'SqlExpress2008\SQLEXPR32_x86_ENU.EXE' from 'http://download.microsoft.com/download/8/E/5/8E53FAA8-1129-4621-903F-3F8DB6D066AC/SQLEXPR32_x86_ENU.exe' to 'C:\Users\Steve\AppData\Local\Temp\VSD870E.tmp\'
Download completed at 03/03/2010 15:37:07
Verifying file integrity of C:\Users\Steve\AppData\Local\Temp\VSD870E.tmp\SqlExpress2008\SQLEXPR32_x86_ENU.EXE
WinVerifyTrust returned 0
File trusted
Running checks for package 'SQL Server 2008 Express', phase BeforePackage
Reading value 'CurrentVersion' of registry key 'HKLM\SOFTWARE\Microsoft\Microsoft SQL Server\ADCENTERDESKTOP\MSSQLServer\CurrentVersion'
Unable to read registry value
Not setting value for property 'SQLVersion'
The following properties have been set for package 'SQL Server 2008 Express':
Running checks for command 'SqlExpress2008\SQLEXPR32_x86_ENU.EXE'
Result of running operator 'ValueNotExists' on property 'VersionNT': false
Result of running operator 'VersionLessThan' on property 'VersionNT' and value '5.1.2': false
Result of running operator 'VersionEqualTo' on property 'VersionNT' and value '5.2.0': false
Result of running operator 'VersionEqualTo' on property 'VersionNT' and value '5.2.1': false
Result of running operator 'ValueEqualTo' on property 'AdminUser' and value 'false': false
Result of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'Intel': false
Result of running operator 'ValueExists' on property 'SQLVersion': false
Result of checks for command 'SqlExpress2008\SQLEXPR32_x86_ENU.EXE' is 'Install'
'SQL Server 2008 Express' RunCheck result: Install Needed
Verifying file integrity of C:\Users\Steve\AppData\Local\Temp\VSD870E.tmp\SqlExpress2008\SQLEXPR32_x86_ENU.EXE
WinVerifyTrust returned 0
File trusted
Installing using command 'C:\Users\Steve\AppData\Local\Temp\VSD870E.tmp\SqlExpress2008\SQLEXPR32_x86_ENU.EXE' and parameters '/q /hideconsole /action=Install /features=SQL /instancename=ADCENTERDESKTOP /enableranu=1 /sqlsvcaccount="NT Authority\Network Service" /AddCurrentUserAsSqlAdmin /skiprules=RebootRequiredCheck'
Process exited with code -2068578304
Status of package 'SQL Server 2008 Express' after install is 'InstallFailed'

===================

Anybody got any ideas?

Thanks

 

Steve

 

 

 

Did this answer solve your issue?  Yes - No Answered (Verified) Verified Answer

posted Thu, Mar 04 2010 11:43PM
by Mike - DEV
Level 4: Star
 Joined: Nov 12 2009
Points: 6,010  |  Posts: 74
Verified by SDL

Thanks for replying back Steve.  FYI - the Desktop installs it's own SQLServer instance to the directory C:\Program Files\Microsoft SQL Server\MSSQL10.ADCENTERDESKTOP so only that directory need be removed in this situation (when the Desktop installer fails while installing SQLServer and only after uninstalling Desktop from Add/Remove Programs, if present).

Answered (Verified) This post has 1 verified answer | 10 Replies | 5 Followers

    posted Wed, Mar 03 2010 11:15AM
    by Paul K. - SUP
    Level 5: Champion
     Joined: Nov 20 2009
    Points: 72,240  |  Posts: 947

    Hello SDL,

    I have seen this error a couple of times and the best thing to correct the issue is to ensure that you uninstall the any instance of SQL 2008 from your control panel and if there is an entry for the adCenter Desktop Tool (ACD) and remove it as well. Once you have verified that non of these are listed in your control panel, reboot your PC and then re-run the installer for the ACD.

    Install Location: http://go.microsoft.com/fwlink/?LinkID=164973&clcid=0x409

    Windows Installer 4.5:
    Windows 7 or Windows Vista and Windows Server 2008 on x86 platform
    Download link: http://go.microsoft.com/fwlink/?LinkID=120238

    Windows Vista, Windows Server 2008 RTM on IA64 platform
    Download link: http://go.microsoft.com/fwlink/?LinkID=120240

    Windows XP Service Pack 2 on x86 platform:
    Download link: http://go.microsoft.com/fwlink/?LinkID=120234

    Microsoft .Net Framework 3.5 SP1:
    Download link: http://download.microsoft.com/download/2/0/e/20e90413-712f-438c-988e-fdaa79a8ac3d/dotnetfx35.exe

    Microsoft SQL Server Express 2008 SP1:
    On x86 platform
    Download link: http://download.microsoft.com/download/8/E/5/8E53FAA8-1129-4621-903F-3F8DB6D066AC/SQLEXPR32_x86_ENU.exe

    Microsoft SQL Server Express 2008 SP1:
    On x64 platform:
    Download link: http://download.microsoft.com/download/8/E/5/8E53FAA8-1129-4621-903F-3F8DB6D066AC/SQLEXPR_x64_ENU.exe

    Microsoft adCenter Desktop:
    English     location - Download link: https://maf.adcenter.microsoft.com/desktop/setup/en/adcenterdesktopinstaller.msi
    French location - Download link: https://maf.adcenter.microsoft.com/desktop/setup/fr/adcenterdesktopinstaller.msi

    Please ensure that you have met all the prerequesits prior to installation or you may receive similar errors. Note that all required software will automatically be installed if not present: Windows Installer 4.5, Microsoft SQL Server Express 2008 SP1, Microsoft .NET Framework 3.5 SP1

     

    Thank you,
    Microsoft Advertising Support

    posted Wed, Mar 03 2010 12:12PM
    by SDL
    Level 2: Participant
     Joined: Mar 03 2010
    Points: 420  |  Posts: 4

    Hi,

    I tried unistalling SQL but I'm not even sure it was installed in the first place? It said in the uninstall programs list "Microsoft SQL server 2008 Setup Support Files" nothing else?

    There was no mention of Microsoft adcenter Desktop at that time. I did a reoot and tried again but got the same install error.

    So then I tried the msi installer link that you posted..

    Microsoft adCenter Desktop:


    English     location - Download link: https://maf.adcenter.microsoft.com/desktop/setup/en/adcenterdesktopinstaller.msi 

     

    This actually installs the adcenter but of course SQL is not installed so it won't run:-(

    So I tried downloading and installing

     

    Microsoft SQL Server Express 2008 SP1:
    On x86 platform
    Download link: http://download.microsoft.com/download/8/E/5/8E53FAA8-1129-4621-903F-3F8DB6D066AC/SQLEXPR32_x86_ENU.exe

    Which installs SQL server (at least part of the way) but after installation it launches the SQL server Installation Center and of course unless you know what to do or enter at this point (which I don't and I suspect most people don't) then its of little use.

    All very frustrating when Adwords editor installs in 2 minutes:-P

    Hope you can help

     

    Steve

     

     

     

     

     

     

    posted Wed, Mar 03 2010 03:30PM
    by Ken - MSFT
    Level 2: Participant
     Joined: Mar 03 2010
    Points: 310  |  Posts: 4

    SDL:
    Which installs SQL server (at least part of the way) but after installation it launches the SQL server Installation Center and of course unless you know what to do or enter at this point (which I don't and I suspect most people don't) then its of little use.

     

    If you want to try and run the SQL install manually, you can use the following command line to set the proper parameters.

     

    1) From a command prompt, navigate to the folder where SQLEXPR32_x86_ENU.exe was downloaded.

     

    2) Type SQLEXPR32_X86_ENU /q /hideconsole /action=Install /features=SQL /instancename="ADCENTERDESKTOP" /enableranu=1 /sqlsvcaccount="NT AUTHORITY\NETWORK SERVICE" /AddCurrentUserAsSqlAdmin /skiprules=RebootRequiredCheck (This should be all on one line)

     3) If you want to see what's going on, or be notified of any errors, remove the /q and /hideconsole parameters. When the dialogs appear, just click next to progress through the install as all the settings should be already entered.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    posted Wed, Mar 03 2010 04:43PM
    by Mike - DEV
    Level 4: Star
     Joined: Nov 12 2009
    Points: 6,010  |  Posts: 74

    Please post the contents of the SQL setup log file:

    C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\Summary.txt

    posted Thu, Mar 04 2010 01:51AM
    by SDL
    Level 2: Participant
     Joined: Mar 03 2010
    Points: 420  |  Posts: 4

    Hi Mike,

    That request gave me enough information to figure this out and I think others will find this interesting too.

    It appears that what happened is that in the original attempt to install from the adCenter setup.exe the SQL server did not install correctly. Then when I uninstalled SQL from Add/Remove programs the uninstall does not actually uninstall it completely at all. It leave all the files in place, some of which then get in the way of a clean install using adCenter setup.exe.

    The clue was in the log file.....

    The system database file master.mdf already exists in C:\Program Files\Microsoft SQL Server\MSSQL10.ADCENTERDESKTOP\MSSQL\DATA.

    So this is what I did.

    Uninstalled SQL 2008 from the Control Panel

    adCentre was not installed but I suspect if it is you should also uninstall it.

    Then rebooted

    Then I navigated to C:\Program Files\ and deleted the folder \Microsoft SQL Server\ and all of its contents.

    ****Word of caution here - I was 100% certain that Microsoft SQL Server was not installed prior to attempting the install of adCenter - deleting folders within Program Files is not generally a good idea. BUT... this is windows 7 and I could easily roll back:-)***

    Then I ran setup.exe again and although it said it was "taking longer than expected to install" after about 5 minutes it completed the install and works fine.

    Thanks for your help and hopefully that may help someone else.

    Steve

    posted Thu, Mar 04 2010 11:43PM
    by Mike - DEV
    Level 4: Star
     Joined: Nov 12 2009
    Points: 6,010  |  Posts: 74
    Verified by SDL

    Thanks for replying back Steve.  FYI - the Desktop installs it's own SQLServer instance to the directory C:\Program Files\Microsoft SQL Server\MSSQL10.ADCENTERDESKTOP so only that directory need be removed in this situation (when the Desktop installer fails while installing SQLServer and only after uninstalling Desktop from Add/Remove Programs, if present).

    posted Mon, Jan 10 2011 10:42PM
    by Nir
    Level 2: Participant
     Joined: Jan 11 2011
    Points: 465  |  Posts: 5

    Hi,

    I tried this but I keep getting the SQL error.

    Please help!

    Windows 7 64 bit

     

     

    posted Thu, Jan 20 2011 10:50AM
    by Dave Mars
    Level 2: Participant
     Joined: Jan 20 2011
    Points: 155  |  Posts: 2

    I have been trying to install this all day and think I identified the problem thanks to this thread.  But when I reboot and try to manually remove the directory MSSQL10.ADCENTERDESKTOP I keep on getting the message:  "This action can't be completed because the folder or a file in it is open in another program."

    No programs were open so I opened the windows task manager with control-alt-delete.  Went through the application, processes, and services tabs and could not see what was preventing me from deleting the directory.

    Any help would be appreciated.

    posted Thu, Jan 20 2011 11:33AM
    by SDL
    Level 2: Participant
     Joined: Mar 03 2010
    Points: 420  |  Posts: 4
    Suggested by Ricky Poole - MSFT

    Hi Dave,

     

    Its been a while since I had this issue and you dont say what O/S you have but I have seen that kind of error often on Vista?

    Have you got all of the latest updates and patches for whatever the O/S is?

    What I'd suggest you try is this.

    Try another install of adcenter then reboot. (even if it fails reboot)

    Then do an unistall and reboot - (if its not in add/remove go to next step)

    Now try again to remove that folder

    If still a problem reboot into safe mode then try deleteing that folder.

    Hope that helps

     

    Steve

     

     

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