] [
Not Signed In Join the Community
Site Language:
Microsoft Advertising Community

Subscribe   |   adCenter Advertiser Support » Microsoft Advertising Intelligence adcenter desktop problem mystery

adcenter desktop problem mystery

posted Wed, Nov 11 2009 10:03AM
by andracs
Level 2: Participant
 Joined: Nov 11 2009
Points: 315  |  Posts: 3

For me the adcenter desktop installation is a real mystery. I struggle with installation for 3 days now!

So please help me if you are an expert. After installation i have this message:

"A fatal database error has occured. Please ensure the local database store is available and permissions are granted for this user to read / write to it."

 

What do i have to do?

Thanks for everyone who helps; Andras

Answered (Not Verified) This post has 0 verified answers | 17 Replies | 8 Followers

    posted Thu, Mar 11 2010 02:21PM
    by BrianH - MSFT
    Level 5: Champion
     Joined: Mar 12 2008
    Points: 23,325  |  Posts: 293

    Broc:

    I am having the same problem with the Fatal Error message. It used to work just fine. 

    ,

    Hi Broc

    With this particular issue you are experiencing, I would reccomend that you contact support to have this looked in to right away. They may require the installation/log files. See above post for the contact information.

    Thank you,

    Brian H - MSFT

    posted Fri, Mar 12 2010 05:37AM
    by Stian
    Level 2: Participant
     Joined: Mar 03 2010
    Points: 425  |  Posts: 3

    BrianH - MSFT:

    It seems that the service has not been started for the SQL. This is easily corrected through the Command Prompt.

     

    • Goto "C:\Windows\System32\" and locate "cmd.exe"
    • Right-Click on "cmd.exe" and select "Run as Aministrator"
    • Enter this string: NET START MSSQL$ADCENTERDESKTOP and hit enter
    • This will start the service that is required by the ACD

     

    Thank you,

     

    Brian H - MSFT

    Hi again Brian, I tried this and it gives me the following error: "The service name is invalid."

    Have to say I'm very close to giving this up hehe, any last words of advice? Have a nice weekend :)

    - Stian

     

     

     

    posted Fri, Mar 12 2010 05:51AM
    by Broc
    Level 2: Participant
     Joined: Mar 11 2010
    Points: 155  |  Posts: 2

    "A fatal database error has occured. Please ensure the local database store is available and permissions are granted for this user to read / write to it."

     

    I am the ADMIN and only user setup on this computer.

    posted Tue, Mar 16 2010 06:12AM
    by Jez Rourke-Pilott
    Level 2: Participant
     Joined: Mar 16 2010
    Points: 155  |  Posts: 2

    I am having the same issue but when i run the above i get System Error 1067 ??

    posted Thu, Mar 18 2010 12:05PM
    by Luc - DEV
    Level 5: Champion
     Joined: Mar 18 2010
    Points: 15,520  |  Posts: 205

    Error 1067 would indicate that SQL Server Express service failed to start. Best is to look at the event log for any errors for this service. To see event log (Windows Vista/7):

    • Click Start
    • Type 'Event viewer' in run text box
    • It should find now 'Event viewer' program. Click on it to start
    • Open the Windows logs / Application and check for any errors related to SQL Express service

    You could also try to do a clean uninstall and reinstall (under different account potentially). See earlier post in this thread how to do this.

    posted Fri, Mar 19 2010 02:09AM
    by Jez Rourke-Pilott
    Level 2: Participant
     Joined: Mar 16 2010
    Points: 155  |  Posts: 2

    No errors pertaining to SQL Express . I've tried the clean install 3 times ?

    posted Sun, May 30 2010 01:48AM
    by jerreye
    Level 2: Participant
     Joined: May 30 2010
    Points: 315  |  Posts: 3
    Suggested by Luc - DEV

    None of Microsoft's suggestions are working, this one included. And WHY would I have to go and type in a command in CMD prompt to get your software to function properly on your own OS?

    I have a standard Windows 7 install and your software doesn't work, seemingly on MANY users systems. Do you guys even test your software before releasing it? I mean, Microsoft is the largest software company on earth and they can't even get their software to work on THEIR OWN PLATFORMS!!

    How can I revert to using the OLDER version of Adcenter Desktop? This is SOOOOOO frustrating!

    (thanks for listening...I needed to rant!)

    posted Thu, Jun 03 2010 01:37PM
    by Luc - DEV
    Level 5: Champion
     Joined: Mar 18 2010
    Points: 15,520  |  Posts: 205

    The latest April version automatically starts sql service in case it was stopped. Can you try that version? Also see the FAQ in case you get fatal DB error (but that would be fixed as well if you use latest April release).

    If that still doesn't fix it let me know. This is not a known issue other than fixes we made for April release so if it still is an issue please let me know and I'd like to investigate.

    Thanks,

    Lucien

Page 2 of 2 (18 items) < Previous 1 2
© 2012 Microsoft