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Adcenter Support and Stats????

posted Fri, Aug 07 2009 06:32PM
Level 2: Participant
Joined: Aug 08 2009
Points: 570  |  Posts: 7

where has the Support center gone to?? support.adcenter.microsoft.com ??

 

I have exhausted my daily budget of $25.00 on one of my campaigns that I just started and am testing yet I still have no stats??? Live support said it could take up to 2 hours to start getting stats? well it's been long gone 2 hours and long gone $25.00 AND I HAVE NO FREAKING IDEA WHAT IS HAPPENING IN THIS CAMPAIGN!!!!!!!! ?????

Does anyone know where Adcenter Support has gone?? or were I can get in touch with anyone with MS to discuss this with?? I got a hold of two live support agents this afternoon but I might as well been talking to my Dog!!!

What a Freaking Mickey Mouse System this is,I can't beleive I am wasting money in here but not for much longer.

 

John Hardy

 

Freaking royally freaked off and would like to freak on someone from that freaking MS Adcenter support team!!! :))

 

 

 

Not Answered This post has 0 verified answers | 2 Replies | 2 Followers

    posted Sat, Aug 08 2009 10:34PM
    Level 2: Participant
    Joined: Aug 08 2009
    Points: 570  |  Posts: 7

    OK well here is a follow up to my first post. I have still not been able to contact anyone from MS about this but I noticed they have already taken their money off my credit card!! go figure !!!

     

    So here are the stats i was getting fro the Affiliate house I was going through for this campaign.

     

    OK so this is telling me out of 28 clicks I have 3 conversions worth $8.40. That doesn't sound to bad, depending on what I am paying for clicks which I can't get from this. I still can't get any stats from Adcenter and it's been about 5 hours by this time. So I stopped it from running, just not worth taking a chance, besides it's at this time i would go in and lower my bids, at the moment and in order to get this account going and see where it's going to go I am bidding $2.00 per keyword. So I mean even before now I would have went in as soon as I got my first click and the price of that click would be my new bid. If it was too high I would maybe remove that keyword and replace it with something else or I would run some snoop software on this and see if it can be more informative with the info I have. Just in case I go and set my bids at .30 cents for keywords.

    Then about 9 hours after the campaign has started I got the stats from Adcenter:

    Look at what I bid on the keywords and what I am actually being charged??? what the hell??

    so it cost me $33.88 to make $8.40 !!! Just great isn't it! 

    All though this looks like a losing campaign, and in it's current state it certainly is. Had I been able to get proper stats from Microsoft in a timely manner I am sure I could have made this a winning Campaign.  I mean I just started the Campaign and only picked a few keywords in order to test and to split test but what the hell good is it if you can't get stats for hours after it has started running. So I a not at the stage of buying domain name installing my own tracking system etc.etc. First I wanted to see if the campaign was going to be worth it.

     

    So thanks to Adcenter I lost big time on this campaign so far.  this is the first time I really used Adcenter and I don't know how anyone could use this system with the stats being so far behind??  Fortunately I think I can take this campaign over to adwords and at least make my money back.  I have no idea how to get in touch with MS Support and when I did speak with  the two live agents yesterday and asked them how to contact support they did everything they could to change the topic and did not give me a contact.

    I sure like to hear any comments on this especially from more advanced Adcenter users to tell me what I am missing or doing wrong?? But under the current circumstances I don't think I will be using Adcenter any time soon!!

    Thanks,

     

    John

     

     

     

     

     

     

     

    posted Thu, Nov 19 2009 03:47PM
    Level 2: Participant
    Joined: Sep 05 2009
    Points: 840  |  Posts: 11

     

    Hello John,

    This is only my feelings! I'am new to the Bing Community and I may not be very familiar with the In's and Outs you might say. Having said this, I'm going to just keep to what I do know, as a Small Business owner, For over Twenty some years now. The first thing I realized when I was a young man of seventeen out and on my own. That I must    be as responsible and polite as I could be at all times. I soon learned that some of my biggest problems 'started from not adhering to that mind set. I found out that if I said to the Man that, was allowing me to rent his personal garage, for me to wash my costumers cars in. "That he was wrong?!!" when he had said to me, "I know you

    could muster up a-lot of business from my garage" And I stood out by that Garage, and two weeks later went back to him,saying "Hey you told me I 'd get a-lot of business, from your garage"? I have not had a car to wash in two weeks" "Whats the deal on this you know what I'm saying Dude!!"? 

    So John, My point is that if I wanted to make a living,on my own, not working for the landscaper or another Company, Business etc...And had live Bill's Like; "Paying for my apartment", "My Garage"  expenses that a man on his own would naturally incur. Now if I really wasn't on my own at seventeen.And maybe could go home, to where my Mom, would welcome me back and have my own room for me all set up with a pillow and food payed for or anything that might mean you providing yourself. Never having had to ever been responsible! Then, yes! I might not of gotten to serious and perhaps been,a-bit cocky too. 

    John, Some how when, it's "sink or swim" I'd find my self being very responsible and Thank full for any chance anyone gave me. It's also what most people learn in life(I believe). My hope, "John" is you might draw from from what I am taking time, out of my busy day, "To say", is not what people want to hear, or kissing up to anyone or any thing.  John, Take a moment and read what you wrote.  Asking serious people for a reply to"your call for help". I imagine your Dog shows you more respect. You might just want to take a look at what might be your real problem.Before taking up space showing no common respect.Respectfully, PeterJames Frank

    PS.JOHN,  I'd Be happy to help you                                                                                                                                                                             

    ,in anything I'm up on.

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