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Preview Changes

posted Fri, Jun 26 2009 12:00PM
by Rover
Level 2: Participant
 Joined: Jun 26 2009
Points: 155  |  Posts: 2

Any one know what is "Check text ads..." tab found in the Preview Changes dialog box actually does?

there are some serious issues with the tool, i clicked on "Check text ads..."  in the Preview Changes before posting my changes without knowing its real function & the tool just freezed, after 10 mins i forcefully quit the program using the windows taskmanager. when i opened the tool again, i clicked on download and replace all just incase if my pending changes were accedentally altered by my previous action. but to my horror it had actually changed many of the adtexts in the live campaign, it has also introduced commas in the ad title.

now i dont even have the backup of my original campagin.  i have to check each and everything manually.

i dont understand why microsoft could'nt even design a simple basic software. adwords is far ahead and is more complex.

anybody had such experience?

Not Answered This post has 0 verified answers | 2 Replies | 2 Followers

    posted Tue, Jun 30 2009 03:15PM
    by BrianH - MSFT
    Level 5: Champion
     Joined: Mar 12 2008
    Points: 21,660  |  Posts: 276

    Hi Rover,

    With this particular issue I would contact support to have this issue documented and sent for review. 

    United States:
    Telephone:  (800) 518-5689 6:00am-18:00pm PST seven days a week
    Easy Assist Remote Desktop Assistance:  (866) 783-1045
    Email: https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts

    United Kingdom:
    Telephone:  0800 633 5915 08:00 – 18:00 (UK) Monday – Sunday
    Email: https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts

    Canada Support:
    Telephone: (800) 985-4671 6:00am-18:00pm PST seven days a week
    Email: https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts

    Singapore Support:
    Telephone: (800) 518-5689 9:00 am – 11:00 am SST Monday through Friday
    Email: https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts

    I would also let them know that you had difficulties with the email page as well.

    Thank you,

    Brian H - MSFT

    posted Sat, Jul 18 2009 04:38AM
    by Rover
    Level 2: Participant
     Joined: Jun 26 2009
    Points: 155  |  Posts: 2

    Thank you Brain,

    This is the biggest client our agency is handling, i had no time to go to the support & to wait for their response.

    Normally If the program crashes it prompts to report the error to microsoft but with this incident it did not diplay any such warning. I am not sure though if the support will be able the review it now after all the changes have been undone by manually getting into each ad groups and scanning every ad texts. But for sure i will never use this feature again in the beta version. Another dissapointmet is there is no proper knowledge base or user manual included with adcenter desktop.

    Vivek

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