Microsoft Advertising Community

java CustomerManagement service

Andrey Grishin — Wed, 14 Jul 2010 14:59:04 GMT

I am using API V6.

I generated java classes using wsdl2java and everything works fine for CampaignManagement and Reporting.

CustomerManagement service fails though:

Axis sends a message which looks like this:

<?xml version="1.0" encoding="UTF-8"?>
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema"
                  xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
    <soapenv:Header>
        <ns1:ApiUserAuthHeader soapenv:actor="http://schemas.xmlsoap.org/soap/actor/next" soapenv:mustUnderstand="0"
                               xmlns:ns1="https://adcenter.microsoft.com/v6">
            <ns2:UserName xmlns:ns2="http://adcenter.microsoft.com/syncapis">XXX</ns2:UserName>
            <ns3:Password xmlns:ns3="http://adcenter.microsoft.com/syncapis">XXX</ns3:Password>
            <ns4:UserAccessKey xmlns:ns4="http://adcenter.microsoft.com/syncapis">XXX</ns4:UserAccessKey>
        </ns1:ApiUserAuthHeader>
    </soapenv:Header>
    <soapenv:Body>
        <GetAccounts xmlns="http://adcenter.microsoft.com/syncapis">
            <APIFlags>0</APIFlags>
        </GetAccounts>
    </soapenv:Body>
</soapenv:Envelope>

And the problem is in second line:

xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/

In your example it's xmlns:soap="http://www.w3.org/2003/05/soap-envelope"

So, when I manually post a message with namespace from your example - it works. When I do same using a message that Axis generates - I receive

Response: "The server cannot service the request because the media type is unsupported."

Any help would be greatly appeciated.

Thanks!!!

Anyone find they are being charged on Google for Bing ads?

High Speed Service of OC — Thu, 29 Jul 2010 01:44:25 GMT

I find that whenever my Bing ad gets a click Bing charges me but I'm also being charged on Google!

How to get API key

bdniemietz — Wed, 28 Jul 2010 20:08:01 GMT

I'm a third party vendor that would like to report information onto our client, but I can't find out how to get an API key. How can I apply????

API accessing client account with agency login

csweeper — Tue, 27 Jul 2010 19:17:41 GMT

One of our clients invites us to access his account as agency because he hesitated to release client user login.

I could access his account over MSN AdCenter GUI, but could not via API.

Of course, we are using agency login info to extract client's campaigns, but it was failed to import.

We has no problem with importing campaigns when user login info was used, but not with agency login.

Does AdCenter require user login to access an account via API?

Thank you.

Removing one keyword

Silver_Surfer_52 — Tue, 27 Jul 2010 13:03:41 GMT

Can API be used to remove one keyword while leaving the others in tact? Cheers!

Site Blocking on Transition to Yahoo

azimpact — Thu, 17 Jun 2010 23:51:42 GMT

Yahoo currently allows you to block major search partners. This is critical for those who run certain affliate programs on their site.

Right now, those search partners are not a Adcenter partner however I'm sure that will change once the transition is finished.

In adcenter, you can not block search partners, only content partners.

Is the ability to block search partners going be part of the transition?

If not, many advertisers who currently use Adcenter will no longer be able to do so since their ads will surface on the affiliate owned sites which violates their terms and could result in the loss of the affiliate account.

This is important and needs to be addressed before rather than sooner because if it's not I and many others will have to stop using Adcenter.

adcenter very disappointing

sloszewski — Wed, 28 Jul 2010 21:02:17 GMT

I've had a support ticket out for a 2.5 days because one of the accounts I manage was put on financial hold. The balance has been paid off, but I can't get anyone to lift the hold so that the ads will run again. It's unbelievable how long these requests take, especially because all I'm trying to do is get a company's account going again - an activity you'd think would get priority with msft support.

In this same account, this is after waiting a week to get ads going again that were getting rejected for a reason I still have no idea why. They used dynamic keyword insertion, and I'm seeing somebody else pointing out a bug there - so maybe that's it?

Besides the lack of responsiveness with account issues, I generally can't use adcenter without requests timing out and having to log back in. I manage accounts with AdWords and Yahoo and I'm not looking forward to MSN taking over Yahoo's paid platform. For even small tasks, I'm finding that MSN takes twice the time it should. I really hope these things get ironed out before any kind of transitioning.

(Also when I entered my information to join this forum I got a browser warning that the information I was submitting could be viewable by a third party since it wasn't being encrypted).

low impressions , campaign slapped ?, 4th page

Robstar — Tue, 27 Jul 2010 15:54:06 GMT

first i thought i was bidding less, why so low impressions , then i figured out that my ad was showing up on 4th page for some keywords and this one campaign was hardly getting any impressions. So i didnt even received any good impressions since the beginning of the campaign, I think it would be problem with relevance or with copy ? My adcopy also has the keywords in it so its in bold. The competition on 1st page is using the same adcopy like mine and has same style of landing page. Is he cloaking the ad or what ? How can same advertiser who has same adcopy/landing page get 1st page spot but mine rather went to 4th.

Can any adcenter adrep hit me up about this issue and check my account? My budget was high 500$ but it hardly spent 14$.

coversion tracking

Alex E — Wed, 28 Jul 2010 13:25:35 GMT

How can I determine which page on my web site is being tracked (as a conversion)?

Conversion tracking https server not available.

ahhthelogic — Tue, 27 Jul 2010 21:38:56 GMT

We have been unable to use conversion tracking over HTTPS, and it appears that the server https://flex.atdmt.com/ is not available. Conversion tracking over HTTP using http://flex.atdmt.com/ seems to work correctly.

My Client Center for Bing?

stageman1 — Thu, 08 Oct 2009 08:57:01 GMT

Hi,

I am currently managing the Google AdWords accounts for a handful of clients and want to try Bing as well. Is there something similar to My Client Center for Bing where I can manage multiple accounts (using different credit cards) with one login? Also, to create my AdCenter account & charge the $5, do I need to get one of my client's credit cards? Or can I create an account & then let the client's login somehow and add their credit cards without giving me their full credit card info?

Thanks

Transferring all keywords to multiple campaigns

Silver_Surfer_52 — Tue, 27 Jul 2010 12:36:41 GMT

Is it possible to transfer all the keywords from one campaign to other automaitcally? There must be some way to do this, so I would appreciate some guidance! Cheers.

Using MS AI on google docs

Silver_Surfer_52 — Tue, 27 Jul 2010 12:42:06 GMT

hey guys! is it possible to use google spreadsheets instead of MS Excel to set up the MS AI? This would be very useful, thanks for your help!

CPC versus CPM in MS Ads

Silver_Surfer_52 — Tue, 27 Jul 2010 12:29:40 GMT

Hey guys! I'm familiar with the adwords concept of CPC and CPM. Is it the same thing with MS? I haven't found this option, where should I be looking?

No Stats For: 7/25-7/26/10

rcubed — Mon, 26 Jul 2010 12:23:19 GMT

I'm not seeing any stats in my adCenter interface for either 7/25 or 7/26/2010. I had this problem about 2 weeks ago and called support. I was told it was due to maintenance. Stats did return the next day. I'm curious if anyone else is seeing this, and if this is something to expect for a while.

Thanks,

Rich

Can't log in. What is going on???

errodr — Tue, 14 Jul 2009 02:24:58 GMT

I was logged into my account for an hour or so reviewing stats. I came back and tried to log back in and I keep receiving the following error message:

"There is a problem accessing your account because we are unable to locate an adCenter account associated with the Windows Live ID: xxxxxx@hotmail.com."

I have only ONE Windows Live ID, and it is most certainly liked to my adCenter account as I was just logged in a mere hour ago. I have only one campaign running, it launched early this morning. The funny thing is that even though the system says that it cannot find my account all of my ads are still running!

What in the world is going on and what kind of operation is Microsoft running? Can't find an account so I can make changes, but my ads are still showing and I'm still being charged??

Is sandbox now at version 7?

Paul_BDC — Fri, 23 Jul 2010 20:40:57 GMT

There was a blog post stating that the sandbox environment would be down on the 19th and 20th to upgrade to API version 7.

I haven't been able to find any confirmation that this was completed successfully.

The list of version 7 WSDL URLs here still has TBD for all the sandbox services.

So is the sandbox now using version 7? If so what are the Service Addresses? I can guess at most of them following the naming pattern of previous version(s), but the Customer Service one is new and does not follow the same naming convention.

Reporting Doubt

shirish — Mon, 26 Jul 2010 11:49:13 GMT

Hi,

I am having the doubt related to reporting at Campaign/Ad Group/Ad/Keyword level,I want to know the "name of service operation" to retieve the details like "Impressions/AveragePosition/AverageCpc/AverageCpm/Ctr/Status" at each level(Campaign/Ad Group/Ad/Keyword).I found SubmitGenerateReport Service operation for the same at keyword level...but i am not sure whether it is d correct,because if i execute i am getting the following error :

SubmitGenerateReport succeeded with Tracking ID 22834184-53d4-47e0-8e57-977e6d5243dd. ReportRequestId: 1500000181 Waiting another 5 minutes. Total wait-time so far is 0 minutes. PollGenerateReport failed. ApiFaultDetail exception encountered Tracking ID: a4f623e9-ede2-46ee-830f-6dcbdf9bae73 Operation error encountered: Message: An internal error has occurred. Details: ErrorCode: InternalError Code: 0 s:Client Internal system error. Check the SOAP fault details for more information

I had executed the following sample eg:

http://msdn.microsoft.com/en-us/library/cc728899.aspx

Please clarify if i am using the correct service operation or there is some other service operation to be used.Also how to open the support ticket for the issue to be resolved?

Please revert back soon.

Thanks in advance.

adcenter policies for advertisers

Whims — Mon, 12 Jul 2010 05:23:09 GMT

If an advertiser is reported for breaching policies relating to their ads, adcenter looks into it and determines yes..they are breaching the policies, I'm assuming that the ads would be paused and the advertiser notified... if that is the case then how long will their ads continue to appear on the search network once they have stopped running?

PollGenerateReport method returning an internal error?

sliggle — Fri, 23 Jul 2010 18:07:42 GMT

Hi,

I'm using PHP to submit reports for generation, and this part is fine. However when trying to retrieve the report via PollGenerateReport (http://msdn.microsoft.com/en-us/library/cc148893.aspx), I'm receiving faultdetail with a code 0 'Internal Error'.

As part of debugging I found this example http://msdn.microsoft.com/en-us/library/cc728899.aspx however it looks to have exactly the same problem for both sandbox and live.

This is not a complex object, simply a ReportRequestId wrapper - so can't imagine what I'm doing wrong when the rest of the API seems fine.

Anybody have some pointers, a working example I can reference, or a resolution if this is a known issue?

thanks!

How do I turn off the location address now showing at the bottom of each ad creative?

LogicDictates — Sun, 25 Jul 2010 18:17:30 GMT

Hi all,

I am probably missing something easy here, but my searches haven't come up with anything.

I need the ads to show without the physical/mailing address at the bottom of the ad. I don't remember turning an option on for the ad to do that. How can I disable the address info now showing at the bottom of each ad?

Thanks in advance,

Cannot Register to MS AdCenter

Jeffouille — Sun, 25 Jul 2010 18:15:06 GMT

Hi,

I tried many times to register to MS AdCenter and I am getting the following message:

Microsoft adCenter is experiencing problems

Microsoft adCenter is experiencing a problem that prevents it from continuing. Information that can help resolve the problem is now being sent to the adCenter site maintenance team. You can return to the Microsoft adCenter sign-in page now, or sign in again later. We apologize for the inconvenience, and thank you for your patience.

This is most frustrating: not only this message appears at the end of the registration process (after entering ALL details: grrrr) but it is not helpful at all. It is not telling you how to fix the problem or what to do ...

I am an experienced advertiser and my first impression on that product are not so good as you can well understand.

It looks like AdWords have no worries of potential competitors, not even Microsoft.

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MS Advertising Forum VS Bing Forum

Silver_Surfer_52 — Fri, 23 Jul 2010 12:31:41 GMT

Hey! What is the difference between these two forums? They both belong to MS... do theyservice the same products? Is Bing advertising different from MS advertising? Thanks!

My AdCenter Desktop Upload prompts "AdCenter Internal Error" ???

M. Nabeel Rabbani — Wed, 21 Jul 2010 07:41:01 GMT

Hi Everyone.

I have been badly suffering from this problem for a week or so. Every time when I try to update the bulk keywords, it prompts me upload status as "Failed" notifying the "AdCenter Internal Error".

I have been trying my luck by reinstalling the Desktop application (following the MSFT Expert's Advice) on local and even a remote server but it never returned success.

Can anyone come up with a better solution. MSFT experts report it as "the solution is in progress". Any idea how long it would take to revert to working state.

Please help.

Thanks.