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Hi.
we are working with MSN since the inception.
We have very old MSN adcenter account, In January When I sign in my account I saw that my all campaigns are paused. So I chat with support and they told me that My Billing address is from India, so I am not able to bid in $ (dollars) for my keywords. So I need to create new account. And the customer care executive helps me to guide new Adcenter which now have Billing Address in India and I am able to Bid the keyword in Indain Rupees.
New account has my address, my mail and my credit card and adcenter has verified by calling the same. Plus I got a call from them that If you have any trouble then please contact us on so so numbers.
All went smooth, before a week Suddenly When I try to sign in in my new account, I received a pop up saying that I am not able to sign in please contact the support.
I contacted support and they tell me that my account is into investigation and I will be receive a mail from expert after investigation. After 3 days I got a mail saying that my account will remain close due to the following reason :
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The payment method on file was not authorized by the account owner.
I dont know how I can verify my payment method, cost are already charged by MSN adcenter 3 4 times.
The account was accessed without authorization.
It is something weird, I am not able to understand which account I was accessed without authorization.
The account is related to an account that was previously close.
Yes the account is related to an account that was previously close, but adcenter paused it and its for the currency reason, and by the help pf adcenter executive I opened up this new account.
Please help me out of the issue, I am in middle of some seasonal business and adcenter is really helping us a lot.
Can i able to resume this account ? OR I need to sign up for a new account ?
Thanks.
Hey semshah143,
Could you email me your account information and ticket number to ‘ adcforumresponse[at]microsoft[dot]com’ so I can investigate your issue?
o Who requested message: Ricky Poole – MSFT o adCenter username:o Affected account(s), if not all:o Affected campaign(s), if not all:o Brief summary of the issue:
Thanks! :-)
Ricky Poole - Web Support Specialist
Twitter: Follow adCenter
Hello semshah143,
Since I have not recieved your account information to look into this issue, I am going to set this case to resolve.
Please let us know if you have any further questions in the future.
Hi semshah143,
My suggestion would be to send across the information to Ricky as he asked it above. It will be in the benefit of you only and proper investigation will be carried on so that resolution is provided to you.
Pankaj