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The Excel Ad Intelligence plugin is not reporting any new data after November, 2011.
The October and November data was questionable and did not match the numbers in the AdCenter desktop tool.
Anyone else experiencing this problem?
Hey Doc,
Can you save the file with missing data and send it over. I am happy to escalate to adsupport again.
Send to ‘ adcforumresponse[at]microsoft[dot]com’
o Who requested message: Ricky Poole – MSFT o adCenter username:o Affected account(s), if not all:o Affected campaign(s), if not all:o Brief summary of the issue:
Ricky Poole - Web Support Specialist
Twitter: Follow adCenter
Ricky,
Question of the day. Any response from the engineers?
Do they have an estimated date for when NEW data will appear in the Excel plugin? A week? A month? Or never, as I have begun to suspect for several weeks.
November 2011 is still the last month with any data. All else is 0.
Any feedback would be welcome.
I will reach out to the enginners and try to get an ETA. Please note, they are working on this fix and it is definitely a priority to have MAI funcitoning correctly.
More info to come.
Thank you for your patience :-)
Hi Ricky,
It appears there is new data appearing for December, January and February ( a positive, since before it was simply reporting zeros ).
it doesn't seem like the engineers have provided any feedback, as you have been very diligent reporting back in this forum.
Could you just see if there is a tentative date for when the December 2011 data will show as 'finalized' instead of in the pink?
Hello Doc,
Currently the plug-in is not showing the forecasted data but is under investigation with our engineers. We apologize for the inconveince.
Thanks! :-)