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Reporting Exception: An internal error has occurred.

This question is answered
As of this morning, we are receiving a blanket exception on all of our reporting requests to the API. Our system has not changed, and I've noticed that this coincides with your Sandbox downtime, although we are hitting the production API. As a reference, here's the request we made: POST https://adcenterapi.microsoft.com/Api/Advertiser/v7/Reporting/ReportingService.svc HTTP/1.1 Content-Type: text/xml; charset=utf-8 VsDebuggerCausalityData: uIDPo937fvEotBFNpuDL3Zv787sAAAAAmtIz2+NweEuMfRWSWwcsRH7n3YiGn5tOlV2x55XdgyEACQAA SOAPAction: "SubmitGenerateReport" Host: adcenterapi.microsoft.com Content-Length: 2466 Expect: 100-continue Accept-Encoding: gzip, deflate Connection: Keep-Alive XXXXXXXXXCsvEnglishtrueDailyAccountIdCampaignIdAdGroupIdKeywordIdAdIdMatchTypeTimePeriodImpressionsClicksConversionsSpendAveragePosition426608282011372011 And the resulting Exception: HTTP/1.1 500 Internal Server Error Content-Type: text/xml; charset=utf-8 Server: Microsoft-IIS/7.5 X-Powered-By: ASP.NET Date: Wed, 03 Aug 2011 15:35:29 GMT Content-Length: 693 s:ClientInternal system error. Check the SOAP fault details for more information90ffe101-442c-4f01-b586-6158919fd1c20InternalErrorAn internal error has occurred. Can you please check this TrackingId and let us know what might have changed? Thanks, Chris
Verified Answer
  • As part of the adCenter August 2011 Upgrade, you may notice a delay in your reporting data. We apologize for the inconvenience. We are working to address this issue ASAP. Thank you for your patience.
  • This issue has been resolved. Thanks again for your patience.
All Replies
  • Geez - XML got munched! Anyway, you get the point - please advise.
  • Hi cwiederspan,

    Thank you for your question. I have reached out to our API team to look into this. I will post their finding as soon as I hear back. :-)

    Ricky Poole - Web Support Specialist

    Twitter: Follow adCenter

  • As part of the adCenter August 2011 Upgrade, you may notice a delay in your reporting data. We apologize for the inconvenience. We are working to address this issue ASAP. Thank you for your patience.
  • This issue has been resolved. Thanks again for your patience.