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adCenter Help: Pop-ups offer timely help, right where you need it -

adCenter Blog

adCenter Help: Pop-ups offer timely help, right where you need it

posted Tue, Nov 24 2009

Our latest adCenter release has a design update that we think you'll find especially helpful. We've taken our context-sensitive "pop-up" help to the next level, with answers and information designed to move you quickly through your essential tasks—plus links to troubleshooting, support, and deeper answers from peers and experts in the adCenter community and blogosphere.

Why pop-ups? You and many other advertisers have told us you're busy building your business. You just want to create an ad, do a little research, add keywords, check on your campaign performance. Get in and get out. You don't want the distraction of searching for a solution; you want it right there at your fingertips, and you want it right now.

Let's say you're building a list of new keywords to add to one of your ad groups. You come to the Pricing page and discover that you need to set a default bid—but what does that mean, exactly? To find out, you simply click the question mark image icon next to Default bid (max. CPC), and up comes your answer:

default_bid

The pop-up content explores the idea behind default bids, and that may be enough information to help you decide how to proceed. If you'd like a nudge in the right direction, though, click the more  link:

default bid_procedure

A few quick steps here will guide you through the task. And if you want yet more information or background, you might try clicking the Visit the community, Related information, or Support links. As you can see, we've tried to make it really easy.

image

In some instances, pop-ups supply key information that's there just to help you deepen your understanding of adCenter.

For example, suppose you decide to check on your account status (Accounts & Billing tab). In my example the account status is shown as Active, but maybe you're wondering what account status is all about. Again, you click the question mark image icon to find out.

image

 

Not enough information in the first window? Click the more link, and learn about all of the account statuses.

image

What if your account status is, say, Paused, and you don't know why or what to do about it? Try clicking the Troubleshooting link:

image

And, again, if this information doesn't work for you, you can always contact our Support team:

image

Here's something else that's new about our pop-ups: They don't just vanish into thin air when you click elsewhere. We've designed them to stay open until you no longer need them—that is, they close when you click the image button at the top, open another pop-up, or navigate to another adCenter page.

There you have it. The updated pop-ups give you immediate assistance, help you focus on getting your adCenter tasks done quickly, and keep plenty of background information just a click away.

And one last thing: How do you like the pop-ups? What works and what doesn't? Where else would you like to see them? Your comments and suggestions can help us improve the pop-ups, so we invite you to tell us what's on your mind. Please leave your comments in the box below or visit our community forum.

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Comments

  • Wed, Nov 25 2009 08:35PM

    Nice information about pop-up in one go!

  • Sun, Nov 29 2009 08:13AM
    axcess

    I have been running cpc ads since November 1st and frankly there doesn't appear to be ANY traffic on bing.

    1 I have no idea where you are displaying ads

    2 With an average 'position' of 2.7, I have only had 1789 impressions.  This for keyword terms like 'website content' and 'free content'.

    Three clicks in a month, less than 2000 impressions.  I've double checked to see if I somehow missed something in the campaign setup - nope, everything is there.

    This same campaign generates better than 250,000 impressions on Google search.

    I am beyond discontented "Jimmy".

  • Mon, Nov 30 2009 09:00AM

    Hi axcess,

    Thank you for your comment. Have you contacted adCenter Support? They will be able to take a look at your account and check for any possible issues that may be affecting your traffic.

    support.adcenter.microsoft.com/contactus.aspx

    Thanks,

    Carolyn

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