adCenter Blog

How to contact adCenter support

posted Mon, Jul 14 2008

Just a quick refresher on how to contact adCenter support, which is a common question we hear from customers. When logged in to adCenter, you'll see a "Contact Support" link in the footer of the user interface. You can also access the Contact Support link from adCenter Help, which is accessible from a link in the top-right corner of the UI.

You can call or email adCenter Support by following these links, according to your market.

The adCenter Support team can help you with questions about managing campaigns, billing, budgeting, reporting and more. adCenter support representatives can also assist you in improving your campaigns if you're interested.

Here on the adCenter Community site we have a support page that lists your support options for adCenter. Also please take a moment to visit the adCenter discussion forum to ask and answer questions, and to see if someone else has had a similar question answered previously.

Filed under: Canada

Comments

Fri, Oct 30 2009 01:43AM

Ray Atia

What is the adCenter Support phone # ?

The link above don't work nor the link in the adCenter support page from the GUI
Tue, Nov 03 2009 09:47AM

Carolyn Miller - MSFT

Hi Ray, thanks for letting us know. I fixed the link. In the U.S. the # is (800) 518-5689 6:00am-18:00pm PST. Hope that helps.
Wed, Dec 09 2009 01:23PM

Blair

Who do I cantact when every person, via phone or email, can't seem to answer outside of boilerplate and suggestions on how to get more impressions - when the issue is that my ads are not appearing at all? This is the holiday season and it is crazy that I can't get a competent person to resolve this. I've been using AdCenter since the beginning and know more than the people I am talking with...there is an issue that needs to be elevated but I still get the same boilerplate answers that prove the 'support' people are not even reading or considering the actual issue at hand. Thank you.
Thu, Dec 10 2009 10:11AM

Carolyn Miller - MSFT

Hi Blair,

I am sorry for your frustration. Here is a link that includes tips on how to find your ad / possible solutions to help get your ad showing. advertising.microsoft.com/.../find-your-ad - I hope you find this helpful.

If you have contacted Support and were not able to get help - I'd like to let the support team know so that they can remedy this. Please email me your contact info and any support ticket #'s you have so I can follow up with the team and find out what's happening so we can try to get you the help you need.

Thanks for taking the time to comment.

Carolyn
Fri, Dec 11 2009 07:15AM

Aziz

hello Carolyn,

I wanna contact the French support of msn ad center, how can i do ? I'm outside France, so the green number don't work, i need an another number ...

Thank you for your answer